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Experience Architect
Salesforce
Riverside, USA
Full-time
Senior · 8+ years experience
Remote
Discovered 2 days ago
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Role Overview
Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs.
We rely on our team's expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce.
Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.
Key Skills for This Role
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Responsibilities
- Lead and manage design teams to drive key design activities and deliverables throughout project lifecycles
- Develop project scope, timelines, and strategic roadmaps that prioritize investments and support business objectives
- Build and maintain close relationships with customers, key stakeholders, and cross-functional collaborators
- Lead customer discovery activities, stakeholder interviews, workshops, and collaborative design sessions
- Apply design-thinking and human-centered design methodologies to deliver transformational experiences
- Create compelling stories and communicate design concepts that articulate business value to diverse audiences
- Leverage AI tools to drive innovation, enhance efficiency, and accelerate delivery of design outcomes
- Manage research initiatives and synthesize insights from complex data sets to inform strategic decisions
- Provide thought leadership in pre-sales activities, go-to-market support, and business strategy discussions
- Support dual-role responsibilities such as Human Centered Change (HCC), training delivery, or cross-functional initiatives as needed
- Minimum Requirements
- 8+ years of experience in experience design, user research, interaction design, or related fields
- Proven track record of leading design teams and managing complex design initiatives throughout project lifecycles
- Experience consulting in enterprise-level technology transformation programs, ideally at Fortune 500 companies
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