Exit and Migrations - Senior Lead

Act as the primary point of contact for senior internal and external stakeholders, building trusted advisor relationships across functional teams, executives and business sponsors.

Translate complex delivery issues, risks and trade-offs into concise recommendations, business cases and governance updates.

Lead integrated planning and execution across multiple product domains , supporting program and project managers to deliver agreed outcomes, quality and timelines.

Manage expectations, resolve escalations and influence outcomes across stakeholders with competing priorities, while maintaining a strong customer focus.

Drive data-led decisions and create clear ownership, delivery cadence, dependencies and escalation paths across the program.

Lead customer-first transition strategies, ensuring eligible customers migrate smoothly to alternative Telstra products while managing planned exits for non-migrating cohorts.

Protect broader customer relationships, bespoke contracts, and strategic accounts with precision to minimize churn and maintain service continuity.

Manage program profitability, budget performance, resource utilisation, stranded costs and delivery against revenue targets and agreed financial parameters.

Assess the broader commercial implications of program decisions and manage change requests, contract variations and commercial negotiations.

Build and oversee robust benefits realization frameworks and payback models for every product retirement and asset rationalization.

Drive structured, repeatable exits and migrations across multiple product domains (legacy network products, cable assets, POPs, and unprofitable services).

Drive standardisation, automation and simplification, and ensure operational readiness is completed across impacted teams.

Build reporting frameworks, dashboards and executive insights that show progress, financial performance, customer impact, risks and business outcomes.

Lead, coach and develop a high-performing cross-functional team spanning program, project, operational and analytical disciplines.

Build capability in delivery management, stakeholder engagement, data analysis and business transformation.

Create an inclusive, psychologically safe culture of accountability, collaboration, innovation and continuous improvement.

Champion the use of AI, intelligent workflow automation, and digital tooling to industrialize the exit process from intake to execution.

Help define the development of an AI-enabled intake "front door," automated contract analysis, and executive dashboard providing real-time visibility of commercial and operational metrics.

Address legacy data quality and fragmentation issues (spanning customer, product, and financial datasets) to ensure clean inputs for automated decision-making.