Executive - Shift

Drive on-time picking and packing as per slot-wise order release.

Ensure picking accuracy, packing quality (no leakage, correct labeling, hygiene), and order completeness.

Coordinate with the last-mile team for timely rider arrival, smooth handoff, and zero pickup delays.

Manage a shift team of floor associates, pickers, packers, and supervisors (typically 20–30).

Plan manpower deployment basis order forecast; manage absenteeism and reallocate on the fly.

Drive productivity metrics — lines/hour, orders/picker, packing TAT.

Coach and counsel associates; escalate disciplinary issues per HR norms.

Ensure cycle counts and shift-end stock checks are completed.

Monitor and control shrinkage, wastage, and pilferage — especially critical for perishables.

Flag inventory mismatches, expiry issues, and slow-moving stock to the DC Manager / Category team.

Enforce hygiene SOPs (FSSAI norms, personal hygiene, sanitisation schedules) on the floor.

Ensure safety standards — PPE usage, safe material handling, equipment checks.

Maintain floor 5S discipline through the shift.

Publish shift-end reports: order volumes, OTD %, picking/packing productivity, QC rejections, wastage, manpower utilisation.

Escalate critical issues (stockouts, system downtime, rider shortage, quality failures) in real time to leadership.

Skills & Qualifications

3–6 years of warehouse / fulfillment center floor operations experience, with at least 1–2 years in a shift-lead or supervisor role.

Background in quick commerce, e-commerce, grocery, food delivery, or D2C fulfillment (Zepto, Blinkit, Swiggy Instamart, BigBasket, Licious, Country Delight, Amazon, Flipkart, or similar).

Experience handling fresh / perishable categories and cold-chain operations is a strong plus.