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Executive-Sales

St. Regis Hotels & Resorts
Dubai, UAE
Full-time
Entry
Onsite
Discovered 2 days ago
Sales techniquesGuest serviceHotel reservationsMarriott RewardsReservation softwareCustomer relationship management
Free

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Sales techniquesGuest serviceHotel reservations
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Role information

Sales and Marketing position at St. Regis Hotels & Resorts in Palm Jumeirah, Dubai.

The schedule is full time and the position is classified as non-management.

Responsibilities

  • Resolve guest calls, requests, and problems by contacting appropriate departments.
  • Use sales techniques to optimize revenue while maintaining guest loyalty.
  • Provide guest recognition gifts and promote brand awareness internally and externally.
  • Process Marriott Rewards point cancellations and enter loyalty information into reservation software.
  • Process room reservations, changes, requests, and cancellations received by phone, fax, or email.
  • Handle guest calls, questions, requests, and concerns according to service standards.
  • Support Sales and Marketing with filing, emails, transcription, faxing, and other office tasks.
  • Assist management with employee training and motivation while serving as a role model.
  • Follow company policies, maintain professional appearance, protect confidential information, and safeguard company property.
  • Communicate clearly and professionally, prepare accurate documents, and use proper telephone protocol.
  • Build positive working relationships, support team goals, and respond appropriately to employee concerns.
  • Monitor performance and quality standards and perform other reasonable duties assigned by supervisors.

Desired qualifications

  • Secondary school diploma or GED equivalent is listed as a desired qualification.
  • At least two years of related work experience is listed as a desired qualification.
  • No supervisory experience is required.
  • No license or certification is required.

Workplace

  • The role is based at the St. Regis property in Palm Jumeirah, Dubai.

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