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Executive-Sales

Marriott International
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered 2 days ago
Sales techniquesUpsellingGuest reservationsCustomer serviceMarriott RewardsProfessional communication
Free

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Sales techniquesUpsellingGuest reservations
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Job Details

Job category: Sales and Marketing.

Schedule: Full time.

Position type: Non-management.

The role is not listed as remote and is located at Palm Jumeirah in Dubai.

Position Summary

Support guest calls, requests, questions, concerns, and reservation activity.

Use sales techniques, including upselling, to maximize revenue and maintain guest loyalty.

Provide guest service while supporting hotel Sales and Marketing operations.

Guest and Sales Duties

  • Contact relevant departments to resolve guest requests or problems.
  • Determine and provide complimentary rewards or gifts for guest patronage.
  • Promote brand awareness internally and externally.
  • Process Marriott Rewards redemption requests.
  • Process reservation requests, changes, and cancellations by phone, fax, or mail.
  • Enter Marriott Rewards information into the appropriate software.
  • Answer, record, and process guest calls and concerns.
  • Perform filing, emailing, typing, faxing, and related office support duties.

Workplace and Team Duties

  • Assist management in training and motivating employees and serve as a role model.
  • Follow company policies, maintain a professional appearance, and protect confidential information and company assets.
  • Welcome guests, anticipate service needs, and respond with genuine appreciation.
  • Communicate clearly and professionally and prepare accurate written documents.
  • Develop positive working relationships and support team goals.
  • Monitor performance to ensure adherence to quality expectations and standards.
  • Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
  • Perform other reasonable duties requested by supervisors.

Preferred Qualifications

  • High school diploma or G.E.D. equivalent.
  • At least 2 years of related work experience.
  • No supervisory experience is required.
  • No license or certification is specified.

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