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Executive-Sales

Marriott International
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered 2 days ago
Sales techniquesUpsellingGuest reservationsMarriott Rewards processingSales and Marketing administrationGuest service
Free

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Sales techniquesUpsellingGuest reservations
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Position Summary

Support guest calls, requests, reservations, and concerns while contributing to Sales & Marketing operations.

Use service and sales techniques to maximize revenue and maintain guest loyalty at the St. Regis Dubai property.

Guest and Sales Responsibilities

  • Contact Sales, Data Administration, Accounting, or other departments to resolve guest issues.
  • Use upselling and other sales techniques to maximize revenue.
  • Determine and provide complimentary rewards or gifts to guests.
  • Promote brand awareness internally and externally.
  • Process Marriott Rewards redemption requests.
  • Process reservation requests, changes, and cancellations by phone, fax, or mail.
  • Enter Marriott Rewards information into the appropriate reservation software.
  • Answer, record, and process guest calls, questions, requests, and concerns.

Administrative and Team Support

  • Perform filing, email, typing, faxing, and other general office duties for Sales & Marketing.
  • Assist management with employee training and motivation.
  • Monitor performance to support quality expectations and standards.
  • Perform other reasonable duties requested by supervisors.

Preferred Qualifications

  • High school diploma or G.E.D. equivalent.
  • At least 2 years of related work experience.
  • No supervisory experience is required.
  • No license or certification is required.

Schedule and Workplace

  • The schedule is full time.
  • The position is not remote and is located at Palm Jumeirah in Dubai, United Arab Emirates.

Service Standards

Follow company policies and procedures and maintain a clean, professional appearance.

Protect confidential information and company assets.

Welcome and acknowledge guests, anticipate service needs, and respond appreciatively.

Communicate clearly and professionally and prepare accurate written documents.

Build positive working relationships and support team goals.

Handle objects weighing up to 10 pounds without assistance.

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