oracle
Executive Lounge Manager
Hilton
Abu Dhabi, UAE
Full-time
Mid
Onsite
Discovered 3 weeks ago
Free
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Responsibilities
- Here's what you'll do during a typical day:
- Oversee lounge operations: Lead daily execution of the Executive Lounge service standards to ensure a seamless and elevated guest experience
- Deliver exceptional service: Uphold brand and quality standards to exceed expectations of executive and VIP guests
- Resolve guest issues with care: Respond to enquiries and complaints promptly and professionally
- Maintain lounge presentation: Ensure guest supplies are consistently stocked and lounge areas meet cleanliness and service standards
- Lead and develop the team: Ensure team members are knowledgeable about hotel services, VIP preferences, and local attractions, and consistently provide warm, professional hospitality
- Uphold regulatory standards: Maintain compliance with health, safety, and sanitation, ensuring the highest standards of guest and team member wellbeing
Qualifications
- What It Takes to Make the Stay
- At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
- A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
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