Executive - Logistics Operations (Statement & Pin Production)

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees

Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees

Dynamic, Inclusive and Diverse team culture

Gender Neutral Policy

Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits

Commitment to the overall development of an employee through comprehensive learning & development framework

Responsible for management of Quality Controls for Statement, E Mail Validation Management & Process improvement. Statement QC across 24 cycles for various product statements, PIN Production - Green Pin and Physical pin production, AIF E mail Validation.

Assist the statementing, PIN generation and distribution processes

Support implementation of strategies to drive higher penetration of Green PIN and email validation

Scan the market for industry best practices and conduct trend analysis of internal performance metrics to come up with innovative solutions to enhance process efficiencies

Ensure deployment of statement plan with marketing and other cross functional stakeholders on monthly basis in a timely manner

Prepare daily QC check list and ensure 100% coverage basis the defined parameters

Ensure adherence to SOP and BCP by all vendors and timely submission of BCP completion reports

Prepare various types of Statement stationary requirements – WCP, Block Statements, Inland letter, Charge off Stationary, MITC etc. on monthly basis

Conduct exception process for all statement/PIN bounce cases, including curing of cases through tele calling and SMS as appropriate

Execute complaints resolution process by monitoring daily complaint inflow, providing timely feedback to respective department, conducting RCA and driving closure within TAT

Check daily reconciliation of statement dispatch volumes between printer and courier agencies

Ensure timely product setup on sub system for new launches with rigorous testing

Support internal and external processes and workflows, suggest improvements based on data analysis; review SVCL and audit scores

Perform process documentation and compliance adherence

Adherence to timelines and budget in new technology deployment

No. of complaints related to statement/PIN received shall be resolved and closed timely

No. of adverse observations in internal/external audits shall be closed and no repeat

No. of process enhancement initiatives recommended shall be implemented

Adherence to operational SLAs (Email Validation %, Digital statement penetration, Green PIN penetration, Statement & PIN dispatch TAT etc.)

Timely and accurate reporting of MIS/business dashboards

Process Adherence as per MOU

Analytical Ability

Planning & Organizing

Stakeholder Management

Process Orientation

BFSI