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Key skills for this role
Maintain complete records of IT assets including desktops, laptops, printers, servers, networking equipment, CCTV devices, licenses, and peripherals.
Manage asset allocation, tagging, warranty tracking, preventive maintenance, and lifecycle management.
Plan and coordinate hardware procurement, upgrades, repairs, and replacements.
Diagnose and resolve hardware and software issues related to desktops, laptops, printers, scanners, barcode printers, and other IT equipment.
Install, configure, and maintain Windows operating systems and business applications.
Perform preventive maintenance to ensure maximum uptime of all IT equipment.
Provide timely technical support to users across various departments.
Configure, monitor, and troubleshoot LAN, WAN, Wi-Fi, switches, routers, and structured cabling.
Monitor network performance and ensure reliable connectivity across the factory.
Maintain IP address management and network documentation.
Coordinate with Internet Service Providers whenever required.
Configure and manage Sophos Firewall.
Monitor firewall logs, VPN connectivity, internet policies, and network security.
Implement cybersecurity best practices including endpoint protection, antivirus management, and security updates.
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Assist in vulnerability management and incident response.
Install, configure, and maintain Windows Server environments.
Manage Active Directory, Group Policies (GPO), DNS, DHCP, File Servers, Print Servers, and shared resources.
Manage user accounts, permissions, and access control.
Perform routine server monitoring and health checks.
Install and maintain Microsoft SQL Server.
Perform database backups and recovery.
Monitor database performance and troubleshoot issues.
Support ERP and business applications using SQL.
Execute basic SQL queries for troubleshooting and reporting.
Configure, monitor, and maintain IP-based CCTV systems and NVR/DVR devices.
Ensure recording, storage, and remote monitoring systems are functioning properly.
Coordinate with vendors for installation, upgrades, and repairs.
Implement and monitor regular backups for servers and critical business data.
Verify backup integrity and perform periodic restoration testing.
Maintain disaster recovery documentation and procedures.
Ensure software licensing compliance.
Maintain antivirus, endpoint security, and Windows patch management.
Monitor system logs and investigate unusual activities.
Follow organizational IT policies and industry best practices.
Coordinate with hardware, networking, CCTV, software, and internet service providers.
Follow up on support calls, AMCs, warranty claims, and procurement activities.
Evaluate vendors and maintain service records.
Maintain comprehensive documentation for: Network topology Server configurations Firewall configurations Asset inventory Software licenses Standard Operating Procedures (SOPs) Backup procedures Password vaults (as per company policy) IT maintenance records
Network topology
Server configurations
Firewall configurations
Asset inventory
Software licenses
Standard Operating Procedures (SOPs)
Backup procedures
Password vaults (as per company policy)
IT maintenance records
Recommend infrastructure improvements to enhance performance, security, and reliability.
Assist in implementing new IT systems and technologies.
Support digital transformation and automation initiatives across the organization.
Windows 10 / Windows 11
Windows Server (2016/2019/2022 preferred)
Desktop and Laptop troubleshooting
Printer configuration and maintenance
Peripheral installation
BIOS configuration
Hardware diagnostics
TCP/IP
DNS
DHCP
VLAN
VPN
Managed Switches
Routers
Wi-Fi Networks
Network Troubleshooting
Sophos Firewall
Antivirus & Endpoint Protection
User Access Management
VPN Configuration
Cybersecurity Best Practices
Active Directory
Group Policy
File Server
Print Server
Remote Desktop Services
User Management
Microsoft SQL Server
SQL Queries
Backup & Restore
Performance Monitoring
IP Cameras
NVR/DVR Configuration
Network Camera Management
Video Storage Management
Zoho One administration (Creator, Mail, Books, People, Analytics, etc.)
ERP application support
Microsoft 365 Administration
Remote Desktop and Remote Support Tools
PowerShell scripting
Basic Linux administration
Virtualization (Hyper-V/VMware)
Cloud platforms such as Microsoft Azure or AWS
Backup solutions and NAS storage
UPS and power backup systems
Barcode printers and label printing systems
INR 20000-25000 monthly / month
Full-time
Entry · 1+ years experience
Onsite
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