Executive Housekeeper

Job Summary

Work Arrangement

• The position is full time and located at the hotel in Riyadh, Saudi Arabia.
• The posting states that the role is not remote.

Education and Experience

• A high school diploma or GED plus two years of housekeeping or related professional experience is accepted.
• Alternatively, a two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is accepted with no work experience required.

Housekeeping Operations

• Communicate guest room status to the Front Desk in a timely and efficient manner.
• Coordinate guestroom maintenance needs with the Engineering department.
• Supervise general cleaning schedules and prepare work assignments using room status and checkout information.
• Maintain adequate supplies, equipment, uniforms, and inventories.
• Supervise daily housekeeping operations and ensure compliance with policies, standards, and procedures.
• Support inspection programs for guestrooms and public spaces and follow up on areas needing attention.

Costs and Customer Service

• Participate in managing controllable departmental expenses and work toward budgeted goals.
• Review budgets, operating statements, and payroll progress reports as needed.
• Respond to guest problems and complaints.
• Empower employees to provide excellent customer service and focus on continuous improvement.

Human Resources Activities

• Supervise staffing levels to meet guest service, operational, and financial objectives.
• Train new room attendants and provide follow-up training as necessary.
• Support interviewing, hiring, orientation, and performance appraisal activities.
• Provide employee feedback and participate in progressive discipline procedures.
• Administer policies and documentation fairly and consistently according to operating procedures.

About the Employer