Executive Housekeeper I
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Key skills for this role
About the Role
Marriott International is seeking an Executive Housekeeper to oversee daily housekeeping, recreation/health club, and laundry operations at JW Marriott in Mecca. The role involves managing staff, ensuring guest satisfaction, and maintaining cleanliness standards.
Key Skills for This Role
Responsibilities
- Manage daily shift operations of Housekeeping, Recreation/Health Club, and Laundry
- Ensure guest rooms, public space, and employee areas are clean and well maintained
- Complete inspections and hold people accountable for corrective action
- Assist in managing departmental controllable expenses to achieve budgeted goals
- Respond to and handle guest problems and complaints
- Supervise staffing levels and participate in hiring and training
Requirements
- High school diploma or GED; 2 years experience in housekeeping or related professional area
- OR 2 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required
Full Job Posting
Job Summary
- Responsible for daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective
Candidate Profile Education and Experience
- High school diploma or GED; 2 years experience in housekeeping or related professional area.
- OR 2 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Managing Housekeeping Operations
- Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
- Works effectively with the Engineering department on guestroom maintenance needs.
- Supervises the property general cleaning schedule.
- Obtains list of rooms to be cleaned immediately and list of prospective check outs or discharges to prepare work assignments.
- Inventories stock to ensure adequate supplies.
- Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
- Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
- Supports and supervises an effective inspection program for all guestrooms and public space.
- Communicates areas that need attention to staff and follows up to ensure understanding.
- Ensures all employees have proper supplies, equipment and uniforms.
Managing Departmental Costs
- Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
Ensuring Exceptional Customer Service
- Responds to and handles guest problems and complaints.
- Strives to improve service performance.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Conducting Human Resources Activities
- Participates as needed in the investigation of employee accidents.
- Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
- Ensures employees understand expectations and parameters.
- Ensures property policies are administered fairly and consistently.
- Observes service behaviors of employees and provides feedback to individuals.
- Uses all available on the job training tools to train new room attendants and provide follow up training as necessary.
- Participates in the employee performance appraisal process.
- Assists as needed in the interviewing and hiring of employee team members.
- Supports a departmental orientation program for employees.
- Participates in employee progressive discipline procedures.
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