Executive Director, Customer Account Management, MAC/EV

Description & Requirements

• This role will be responsible for the overall program delivery, customer management, and sales strategy for their assigned customers within the Motorcycle, Agriculture, Construction, and EV (MAC/EV) space. With their team, they will manage both the technical and commercial relationships with the customer. Responsibilities include ownership of the scope, schedule, budget, and business case. This role will also identify, cultivate, and generate new business opportunities as well as maintain existing business.
• Your Team
• This position will lead a team of Sales Directors and Technical Program Managers supporting Audio, Digital Cockpit, Telematics, Connected Service, and ADAS systems for their assigned customer(s).
• What You Will Do
• Ensures the development of annual business plans including action plans.
• Prospects for new business, prepare/present proposals, and maintain existing relationships.
• Actively uses CRM for updating projects/opportunities, managing accounts, following up on leads, and registration of sales activities.
• Lead RFI/RFQ process and responses for new business opportunities in Car Audio, Digital Cockpit, and Connected Services.
• Monitor customer accounts payables and invoice status to insure reimbursement in a timely matter.
• Drive to achieve quarterly and FY sales targets to support both TCV and ACV targets.
• Provide clear demand signals to Delivery, Product Planning, and Solutions teams, to ensure the growth targets are met for sales and revenue.
• Develop new opportunities within new Harman accounts and bring them to closure.
• Prepare and present current, potential, and proposed KPI metrics that include new revenue and new business growth.
• Prepare quotations and customer presentations with a focus on profitability and commercial results against the quote.
• Deliver / Manage the next-generation Audio System, Digital Cockpit System, or Telematics System to the assigned customer(s) using the established PLM process.
• Establish and maintain the budget, scope, and program schedules for your assigned projects.
• Manage program risk proactively, identify program risks, and coordinate meetings with the PM and multi-discipline functions to address risks before they become issues.