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Executive/Customer Engagement (2-year contract)
Temasek Polytechnic
Singapore, QAT
Contract
Entry
Onsite
3 weeks ago
Customer ServiceCommunicationMicrosoft OfficeLead Follow upEvent SupportProblem Solving
Free
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Customer ServiceCommunicationMicrosoft Office
About the Role
Temasek Polytechnic is seeking a Customer Engagement Executive for a 2-year contract to serve as the first point of contact for enquiries at the Temasek SkillsFuture Academy. The role involves handling customer queries via multiple channels, lead follow-up, and administrative support for events.
Key Skills for This Role
Customer ServiceCommunicationMicrosoft OfficeLead Follow upEvent SupportProblem Solving
Responsibilities
- Serve as the first point of contact for all enquiries, ensuring timely acknowledgement and coordinating internally with the Programme Management / Business Development teams to follow up within 3 working days
- Assist customers/students with product and service related queries, issues, and requests via multiple channels (emails, calls, walk ins)
- Conduct lead follow up on programme/course enquiries, including tracking responses and closing the loop with customers
- Resolve concerns and complaints effectively, aiming for first contact resolution
- Support operations at the TSA One Stop Centre to ensure a customer ready environment
- Provide administrative and logistics support for events (e.g., Graduation Ceremony, new Course Orientation, Partners Appreciation Event, SkillsFuture Festival), and ad hoc duties as required
Requirements
- Qualification in any discipline with at least 2 years of experience in customer facing / engagement positions
- Service quality mind set with good communication skills
- Meticulous and systematic
- A team player with high initiative, resourceful and savvy with digital technology
- Good time management, ability to multi task and prioritise work
- Proficient in Microsoft Office Suite applications, including Excel, PowerPoint, and Word
Full Job Posting
What The Role Is
- This is a customer facing position with the Temasek SkillsFuture Academy.
What You Will Be Working On
- Serve as the first point of contact for all enquiries, ensuring timely acknowledgement and coordinating internally with the Programme Management / Business Development teams to follow up within 3 working days.
- Assist customers/students with product and service related queries, issues, and requests via multiple channels (emails, calls, walk ins).
- Conduct lead follow up on programme/course enquiries, including tracking responses and closing the loop with customers.
- Resolve concerns and complaints effectively, aiming for first contact resolution.
- Support operations at the TSA One Stop Centre to ensure a customer ready environment.
- Provide administrative and logistics support for events (e.g., Graduation Ceremony, new Course Orientation, Partners Appreciation Event, SkillsFuture Festival), and ad hoc duties as required.
What We Are Looking For
- Qualification in any discipline with at least 2 years of experience in customer facing / engagement positions.
- Service quality mind set with good communication skills.
- Meticulous and systematic.
- A team player with high initiative, resourceful and savvy with digital technology.
- Good time management, ability to multi task and prioritise work.
- Proficient in Microsoft Office Suite applications, including Excel, PowerPoint, and Word.
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