Executive Chef II
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Key skills for this role
About the Role
Marriott International is seeking an Executive Chef II to lead kitchen operations at Le Méridien in Makkah. The role involves managing culinary teams, ensuring food quality and safety, and driving guest satisfaction.
Key Skills for This Role
Responsibilities
- Lead the kitchen management team and provide direction for all daily operations.
- Monitor quality of raw and cooked food products to ensure standards are met.
- Develop and implement guidelines and control procedures for purchasing and receiving areas.
- Manage department controllable expenses including food cost, supplies, uniforms, and equipment.
- Ensure compliance with food handling and sanitation standards.
- Provide guidance for menu development and determine how food should be presented.
- Interact with guests to obtain feedback on product quality and service levels.
- Train kitchen staff on basic principles of excellent cooking and attractive plate presentation.
Requirements
- High school diploma or GED; 6 years kitchen, food and beverage, or related professional experience.
- OR Associate's degree in Culinary Arts, Hotel and Restaurant Management, or related major; 4 years kitchen, food and beverage, or related professional experience.
- Ability to lead kitchen management team and provide direction for daily operations.
- Knowledge of food handling and sanitation standards.
Full Job Posting
职位概述
- 负责厨房日常运作的总体成功。通过亲自执行任务展示烹饪技能，同时领导员工并管理所有与餐饮相关的职能。
- 努力不断提高客人和员工的满意度，同时最大限度地提高所有责任领域的财务业绩。
- 监督所有厨房区域，以确保提供始终如一的优质产品。
教育和经验要求
- 高中文凭或高中同等学历 (GED)；6 年厨房、餐饮或相关专业领域工作经验。
- 或者在经认可的大学取得烹饪术、酒店和餐厅管理或相关专业的两年制学位；4 年厨房、餐饮或相关专业领域工作经验。
领导酒店厨房运作
- 领导厨房管理团队。
- 为所有日常运作提供指导。
- 充分了解员工的职位，以便在员工缺勤时履行职责或确定适当的替岗人选。
- 为下属提供指导和指示，包括设定绩效标准和监督绩效。
- 利用人际关系和沟通技巧来引导、影响和鼓励他人；倡导健全的财务/业务决策；表现出诚实/正直；以身作则。
- 鼓励和建立团队成员之间的相互信任、尊重和合作。
- 树立榜样，示范适当的行为。
- 确保酒店政策得到公平一致的执行。
- 审核人员编制，确保宾客服务、运营需求和财务目标均得以满足。
- 与员工建立和保持开放的协作关系，并确保员工在团队内部也这样做。
- 征求员工反馈意见，采用“门户开放”政策，并审查员工满意度结果，以确定和解决员工的问题或疑虑。
- 监督和协调备餐厨师和工作人员的活动。
设定和维持烹饪职能和活动的目标
- 制定和实施采购与接收区的指导原则和控制程序。
- 确立目标，包括绩效目标、预算目标和团队目标等。
- 传达安全程序的重要性，详细说明程序规范，确保员工了解安全规范，监控与安全有关的流程和程序。
- 管理部门可控费用，包括食品成本、用品、制服和设备。
- 参与责任领域的预算过程。
- 了解并实施品牌的安全标准。
确保满足烹饪标准和责任
- 为菜品开发提供指导。
- 监控生熟食品的质量，确保符合标准。
- 确定应如何呈现菜肴，并进行装饰性美食展示。
- 认可优质的产品、展示和风味。
- 确保符合食品处理和卫生标准。
- 遵循所有食品的适当处理方法和温度。
- 确保员工取得必需的食品处理和卫生认证。
- 维护食品采购、接收和储存标准。
- 定期准备和烹饪或为特殊客人或场合准备和烹饪各种类型的食品。
确保卓越的客户服务
- 表现和支持超越预期的服务行为，实现客户满意并保留客人。
- 通过沟通和协助个人了解客人需求，并在需要时提供指导、反馈和个人辅导，改善服务质量。
- 管理日常运营，确保质量和标准，且每天满足客户的期望。
- 表现出宾客接待方面的领导力，体现卓越的客户服务，并为客户关系营造积极的氛围。
- 与客人互动并获得对产品质量和服务水准的反馈。
- 回应并处理客人的问题和投诉。
- 授权员工提供卓越的客户服务。制定指导方针，让员工了解有关期望和因素。确保员工接受持续培训以了解客人的期望。
- 审查评论卡、客人满意度结果和其他数据，以确定改善的方面。
管理和开展人力资源活动
- 识别他人的发展需求，并指导、辅导或以其他方式帮助他人提升知识或技能。
- 确保员工受到公平、公正的对待。
- 培训厨房员工关于出色烹饪和美观菜盘展示的基本原则。
- 执行直接上级经理的绩效考核流程。
- 关于食品知识和食谱组合培训，与宴会厨师和餐饮部互动。
- 观察员工的服务行为并向个人和/或经理提供反馈。
- 管理责任领域的员工渐进性惩处程序。
- 确保根据标准和当地运作程序（SOP 和 LSOP）完成惩戒程序和文件，并支持同事评议流程。
其他责任
- 通过电话、书面形式、电子邮件或亲自向执行团队、经理和主管、同事和下属提供信息。
- 分析信息和评估结果，以选择最佳解决方案并解决问题。
关于万豪国际集团
- 万豪国际集团致力于成为提倡机会均等的雇主，欢迎所有求职者加入，并为其提供平等的就业机会。
- 我们不懈努力营造工作环境，重视并赞美员工的独特背景。
- 艾美酒店以令人神往的旅游时代为灵感，以欧洲文化对享受精彩人生的经典追求呈现每一种文化。
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