Executive Butler (Butler Manager)

Role Overview

Workplace and Schedule

• The role is based at St. Regis Palm Jumeirah in Dubai.
• The schedule is full time and the position is not remote.

Education and Experience

• Completion of a formal butler training program is required.
• One qualification path is a high school diploma or GED plus 2 years of experience in butler services, guest relations, or a related professional area.
• An alternative qualification path is a two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, with no work experience required.
• The role requires leadership excellence, strong interpersonal skills, passion for service, uncompromising standards, and technology skills.

Butler Services

• Manage daily butler operations, pre-arrival activities, Butler Service Desk operations, staff assignments, service standards, and guest satisfaction.
• Recognize VIP and repeat guests, obtain preferences, anticipate needs, manage schedules, and maintain privacy and confidentiality.
• Coordinate with Front Office, Housekeeping, and other departments to deliver seamless guest services.
• Conduct team stand-ups, communicate goals, and keep the Butler team focused on operational and financial results.
• Train and mentor Butler team members and support other departments delivering signature services.

Front Office and Guest Relations

• Supervise and manage employees, provide operational coverage, and oversee Front Office areas when the Front Office or Assistant Front Office Manager is absent.
• Coach team members on guest rapport, active listening, service recovery, professional communication, and timely resolution of requests.
• Set standards for guest relations and verify that Butler teams deliver discreet, positive, and consistent service.

Departmental Cost Management

• Review operating statements, budget worksheets, and payroll progress reports to manage operations within budget.
• Manage controllable expenses, cost per occupied room, product ordering, supplies, and departmental budget performance.

Human Resources Activities

• Interview, hire, develop, and evaluate Butler team members according to operational needs and job expectations.
• Review staffing levels, create schedules, monitor attendance using human resources software, and support employee recognition.

About St. Regis