Executive Butler

Role overview

Candidate profile

• Complete a formal butler training program.
• Meet one of two pathways: high school diploma or GED plus 2 years of related experience, or a relevant 2-year degree with no work experience.
• Relevant degree fields include Hotel and Restaurant Management, Hospitality, Business Administration, or a related major.
• Strong service, leadership, interpersonal, communication, and technology skills are required.

Managing Butler services

• Manage daily Butler services operations, including pre-arrival activities, the Butler Service Desk, and Butler staff.
• Manage VIP guests, guest preferences, schedules, privacy, and confidentiality.
• Conduct daily stand-ups, communicate updates and goals, and assign work based on check-ins and VIP guests.
• Build cooperation among Butler team members and departments connected to guest service.
• Model service standards and train and mentor Butler team members and other departments.

Front office and guest relations

• Lead and influence employees through sound decisions, integrity, communication, and role modeling.
• Supervise employees and day-to-day operations, including Front Office coverage when management is absent.
• Coach team members to build rapport, anticipate needs, maintain discretion, and resolve guest concerns.
• Verify that guest requests are addressed professionally, positively, and promptly.

Financial management

• Manage operating areas to budget by reviewing operating statements, budget worksheets, and payroll reports.
• Control departmental expenses and cost per occupied room to meet or exceed budget goals.
• Approve product and supply budgeting and ordering for Butler services.
• Manage the departmental budget to support overall property financial goals.

Human resources activities

• Interview, hire, develop, and evaluate Butler team members with skills aligned to business needs.
• Communicate performance expectations and monitor employee progress.
• Review staffing levels, create schedules, and monitor attendance using human resources software.
• Maintain collaborative employee relationships and verify that employee recognition occurs.

Schedule and position

• The position is full time and classified by the source as management.
• The role is based at the Palm Jumeirah property and includes on-site guest service operations.

About St. Regis