Executive-Administration (Help Desk)

Job Summary

Key Responsibilities

• Manage helpdesk activities related to employee travel requests and ensure timely processing of approved travel plans.
• Coordinate with external travel agencies for domestic and international flight bookings, hotel reservations, visa processing, and Forex card arrangements.
• Respond to and resolve travel-related helpdesk tickets within defined Service Level Agreements (SLAs).
• Liaise with multiple vendors and internal stakeholders to obtain the best travel options and ensure seamless service delivery.
• Track vendor invoices and facilitate timely invoice verification and payment processing in accordance with company policies.
• Prepare and maintain MIS reports, presentations (PPTs), and other documentation as required.
• Support Administration & Facilities team during client/customer visits, meetings, and corporate events.
• Assist in external audits by providing required documentation and administrative support.
• Ensure compliance with organizational policies and maintain accurate records of travel and vendor transactions.
• Collaborate effectively with internal and external stakeholders to ensure smooth operational support.

Required Skills & Qualifications

• 4–5 years of experience in Help Desk, Administration, Travel Desk, or Facilities Management.
• Strong knowledge of domestic and international travel booking processes.
• Hands-on experience in visa processing and Forex card management.
• Good understanding of vendor management and invoice processing.
• Proficiency in Microsoft Office applications, especially Excel, PowerPoint, and Word.
• Experience in preparing MIS reports and maintaining documentation.
• Strong communication, coordination, and organizational skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

Language Proficiency

Preferred Competencies