Event Manager
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Key skills for this role
About the Role
Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, eve.
Key Skills for This Role
Responsibilities
- Prepare all event documentation and coordinate with Sales, property departments and customer
- Lead pre event and post event meetings for assigned groups
- Manage customer budgets to maximize revenue and meet customer needs
- Oversee customer experiences from file turnover through post event phase
- Up sell products and services throughout the event process
- Handle guest problems and complaints
Requirements
- Experience in event management or coordination
- Ability to handle complex events
- Strong communication and coordination skills
Full Job Posting
JOB SUMMARY
- Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre event, event and post event phases of property events.
Executing Event Operations
- Solve problems and/or suggest alternatives to previous arrangements if necessary.
- Leads pre event and post event meetings for assigned groups.
- Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges.
- Manages customer budgets to maximize revenue and meet customer needs.
- Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
- Conducts pre and post event meetings as required to review/communicate group needs and feedback.
- Manages group room blocks and meeting space for assigned groups.
- Adheres to all standards, policies, and procedures.
Executing the Sales and Marketing Strategy
- Up sells products and services throughout the event process.
- Participates in customer site inspections and assists with the sales process when necessary.
- Acts as liaison between field sales person and customer throughout the event process.
Managing Profitability
- Manages revenue and profitability associated with events.
- Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.
- Reviews billing and payments with clients.
Providing Exceptional Customer Service
- Interacts with guests to obtain feedback on product quality and service levels.
- Handles guest problems and complaints.
- Makes presence known to customer at all times during entire event process.
- Follows up with customer post event.
- Greets customer during the event phase and hands off to the Event Operations team.
- Strives to improve service performance.
- Sets a positive example for guest relations.
- Reviews comment cards and guest satisfaction results with associates.
- Coordinates and communicates verbally and in writing with customer regarding event details.
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