Event Manager
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Key skills for this role
About the Role
Marriott International is seeking an Event Manager to prepare all event documentation and coordinate with Sales, property departments and customers to ensure consistent, high level service throughout the pre-event, event and post-event phases.
Key Skills for This Role
Responsibilities
- Solve problems and/or suggest alternatives to previous arrangements if necessary
- Leads pre event and post event meetings for assigned groups
- Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions
- Manages customer budgets to maximize revenue and meet customer needs
- Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales
- Conducts pre and post event meetings as required to review/communicate group needs and feedback
- Manages group room blocks and meeting space for assigned groups
- Adheres to all standards, policies, and procedures
- Celebrates successes and publicly recognizes the contributions of team members
- Up sells products and services throughout the event process
- Participates in customer site inspections and assists with the sales process when necessary
- Acts as liaison between field sales person and customer throughout the event process (pre event, event, post event)
Requirements
- High school diploma or GED; 2 years experience in the event management or related professional area
- OR 2 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required
Full Job Posting
Job Summary
- Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre event, event and post event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner’s primary contact (following turnover) on property and is responsible for his/her experience.
Education and Experience
- High school diploma or GED; 2 years experience in the event management or related professional area.
- OR 2 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Core Work Activities
- Solve problems and/or suggest alternatives to previous arrangements if necessary.
- Leads pre event and post event meetings for assigned groups.
- Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions.
- Manages customer budgets to maximize revenue and meet customer needs.
- Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
- Conducts pre and post event meetings as required to review/communicate group needs and feedback.
- Manages group room blocks and meeting space for assigned groups.
- Adheres to all standards, policies, and procedures.
- Celebrates successes and publicly recognizes the contributions of team members.
- Up sells products and services throughout the event process.
- Participates in customer site inspections and assists with the sales process when necessary.
- Acts as liaison between field sales person and customer throughout the event process (pre event, event, post event).
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