Event Manager
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Key skills for this role
About the Role
Delta Hotels and Resorts is seeking an Event Manager to prepare event documentation, coordinate with sales and property departments, and ensure high-level service throughout event phases.
Key Skills for This Role
Responsibilities
- Prepare all event documentation and coordinate with Sales, property departments, and customers
- Lead pre event and post event meetings for assigned groups
- Manage customer budgets to maximize revenue and meet customer needs
- Oversee customer experiences from file turnover through post event phase
- Manage group room blocks and meeting space for assigned groups
- Up sell products and services throughout the event process
- Participate in customer site inspections and assist with sales process when necessary
- Forecast group sleeping rooms and event revenue
- Handle guest problems and complaints
- Coordinate and communicate with customers regarding event details
Requirements
- High school diploma or GED; 2 years experience in event management or related professional area
- OR 2 year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required
Full Job Posting
Job Summary
- Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre event, event and post event phases.
- Primarily handles complex events.
- Serves as the event planner’s primary contact on property.
Candidate Profile
- High school diploma or GED; 2 years experience in event management or related professional area.
- OR 2 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Core Work Activities
- Solve problems and suggest alternatives to previous arrangements if necessary.
- Leads pre event and post event meetings for assigned groups.
- Identifies operational challenges and works with staff and customer to solve them.
- Manages customer budgets to maximize revenue and meet customer needs.
- Oversees customer experiences from file turnover through post event phase.
- Conducts pre and post event meetings to review/communicate group needs.
- Manages group room blocks and meeting space.
- Adheres to all standards, policies, and procedures.
- Celebrates successes and publicly recognizes team members.
Executing Sales and Marketing Strategy
- Up sells products and services throughout the event process.
- Participates in customer site inspections and assists with sales process when necessary.
- Acts as liaison between field sales person and customer throughout event process.
Managing Profitability
- Manages revenue and profitability associated with events.
- Forecasts group sleeping rooms and event revenue.
- Reviews billing and payments with clients.
Providing Exceptional Customer Service
- Interacts with guests to obtain feedback on product quality and service levels.
- Handles guest problems and complaints.
- Makes presence known to customer at all times during entire event process.
- Follows up with customer post event.
- Greets customer during event phase and hands off to Event Operations team.
- Strives to improve service performance.
- Sets a positive example for guest relations.
- Reviews comment cards and guest satisfaction results with associates.
- Coordinates and communicates verbally and in writing with customer regarding event details.
About Delta Hotels
- Delta Hotels provide a seamless travel experience for modern frequent travelers.
- Part of Marriott International.
- Committed to equal opportunity employment.
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