Event Executive
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Key skills for this role
About the Role
Delta Hotels and Resorts is seeking an Event Executive to support sales and marketing activities, assist with guest services, and promote brand awareness. The role involves updating information boards, creating spreadsheets, and coordinating with sales executives.
Key Skills for This Role
Responsibilities
- Update information board on a regular basis to inform employees of important events
- Provide assistance and guidance to employees struggling with job duties
- Assign lead calls or emails to Sales Executives based on line rotation
- Create spreadsheets to organize information related to Sales and Marketing activities
- Enter, retrieve, reconcile, and verify information in sales software
- Contact appropriate individuals or departments to resolve guest calls, requests, or problems
- Promote awareness of brand image internally and externally
- Use sales techniques to maximize revenue while maintaining guest loyalty
- Encourage guests or callers to purchase or schedule preview package sales/tours
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees
Requirements
- High school diploma or GED equivalent
- At least 1 year of related work experience
- No supervisory experience required
Full Job Posting
Position Summary
- Update information board on a regular basis to inform employees of important events.
- Provide assistance and guidance to employees who are struggling with job duties.
- Assign lead calls or emails to Sales Executives based on line rotation.
- Create spreadsheets to organize information related to Sales and Marketing activities.
- Enter, retrieve, reconcile, and verify information in software involved in the sales process.
- Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems.
- Promote awareness of brand image internally and externally.
- Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up selling.
- Encourage guests or callers to purchase or schedule preview package sales/tours and answer questions about property facilities/services.
Additional Responsibilities
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
- Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
- Report accidents, injuries, and unsafe work conditions to manager.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets.
- Anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational quality.
- Read and visually verify information in a variety of formats.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
- Education: High school diploma or GED equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
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