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Event Coordinator
Canucks Sports & Entertainment
Vancouver, CAN
Full-time
Entry · 2+ years experience
Onsite
Discovered 1 weeks ago
Adobe Acrobat
Free
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Role Overview
The Coordinator, Event Operations supports the planning and execution of arena events and fan experience initiatives.
This role works cross-functionally with Arena Operations departments, internal stakeholders and external partners to deliver seamless events and exceptional experiences for fans, partners and community groups.
ESSENTIAL DUTIES AND RESPONSIBILITIES: (other duties may be assigned as required)
Key Skills for This Role
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Full Job Posting
Event Operations & Event Services
Support the planning and execution of internal and external events, including partner, Season Ticket Member and community events.
Own Arena Tours end-to-end, including bookings, staffing, logistics and customer service delivery.
Develop and maintain event planning tools, including production schedules, budget tracking, timelines and event specifications.
Develop and maintain event documentation, including event details, work orders and other operational requirements.
Coordinate event resources and liaise with Security, Guest Services and other departments on staffing and event-day deployments.
Support event briefings and event-day operations to ensure a seamless fan and guest experience.
Work arena events as required, including Canucks hockey games, Vancouver Warriors lacrosse games and concerts, providing event-time operational support to ensure a seamless fan experience.
Fan Experience
Provide first-line response to fan inquiries across phone, text and email within 24 hours, including complaint handling and fan recovery.
Support the fan experience during live events, including smooth event operations, fan recovery resourcing and support to event staff.
Process and action routine 24/7 post-event reporting summaries and work orders.
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