EU Expert Digital Solutions Manager

Key Responsibilities

• Serve as the EU liaison to Global Digital Solutions, translating business needs into roadmap priorities.
• Align global strategy with EU market needs and lead rollout planning, prioritisation, go-to-market readiness, change management, adoption tracking, and training.
• Coordinate regional and cluster teams to ensure consistent implementation and adoption across Europe.
• Maintain strong EU-to-Global feedback loops to enhance solutions.
• Own the European strategy, adoption, performance, and usage of solutions such as IntelliDish and IntelliLinen.
• Analyse platform data to create quantified customer and sales value propositions.
• Develop benchmarks and dashboards demonstrating efficiency, cost savings, operational improvement, and sustainability impact.
• Scale best practices and embed digital solutions into commercial value-selling discussions with Sales and Experts.
• Identify AI opportunities that improve customer outcomes, efficiency, productivity, and sustainability.
• Convert AI capabilities into practical customer-focused solutions and value propositions.
• Drive adoption of AI-enabled business intelligence, predictive analytics, dashboards, and performance platforms to deliver measurable impact.
• Enable Sales teams with digital solution positioning, storytelling, training, and tools to increase expertise and adoption.
• Integrate digital solutions into value propositions and key account strategies to support growth, retention, and differentiation.
• Act as a European thought leader, connecting Global Digital Solutions, Marketing & Experts, Sales, Key Accounts, and Product & Innovation teams.

Required Qualifications

• Bachelor's or Master's degree (preferred) in Business, Marketing, Data Analytics, or a related field.
• 5–10+ years of experience in digital solutions, digital transformation, or connected technologies within a B2B environment, ideally Institutional or a comparable industry.
• Proven experience managing cross-regional or global projects, driving solution rollout and adoption, and working effectively in matrixed, cross-country organizations.
• Strong commercial and customer acumen, with the ability to translate strategy, digital data, and AI capabilities into practical execution and customer value.
• Excellent communication skills to deal with a multiple stakeholders across different countries and levels of the organization.

Why Join Us?