oracle
ESM Tech Lead
Hexaware Technologies
IND
Lead
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awsazuregcpservicenow
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JD Build and maintain provisioning workflows in ServiceNow Cloud Management/ITOM for AWS/Azure/GCP resource requests
- Configure and update CMDB/Discovery patterns so cloud assets are accurately tracked
- Set up and refine approval chains, budget/quota checks, and policy guardrails for cloud resource requests
- Monitor and tune governance rules (tagging standards, cost thresholds, security baselines)
- Support audits by ensuring provisioning logs and compliance records are accurate
- Build/maintain REST/SOAP integrations between ServiceNow and cloud provider APIs, ITSM tools, or CMDB feeds
- Troubleshoot failed integration jobs (MID Server issues, API auth, payload errors)
- Triage and resolve incidents/tickets related to provisioning failures or governance policy blocks
- Work with cloud infra/security teams to translate governance policy into ServiceNow logic
- Participate in sprint planning, code reviews, and platform upgrade testing
- Write documentation/runbooks for new workflows
About Hexaware Technologies
Technology10,001+Founded 1990
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