ESCO Inside Sales Support Associate

The ESCO Inside Sales Associate supports the ESCO Sales Team by managing quote opportunities, responding to customer inquiries, and fostering strong customer relationships.

The ideal candidate possesses lighting industry experience and product knowledge, enabling them to provide accurate product recommendations, identify equivalent solutions, cross-reference competitive manufacturers' part numbers, and deliver exceptional support to customers and sales representatives.

• Analyze customer sales data to identify sales trends and opportunities with management
• Collaborate with the Sales Support Specialist, ESCO Territory Managers, and the Director of Sales Operations to monitor inventory levels, validate material allocation, and proactively support future project demands and order fulfillment
• Cross-reference lighting manufacturers' part numbers to Keystone products, ensuring accurate specification matching, competitive replacements, and effective support for customers, distributors, and sales teams
• Create and manage opportunities in the CRM
• Utilize CRM, P21, IAV report, and Excel to manage ESCO & NA projects
• Maintain project visibility through management and reporting tools (Excel & CRM) to track status, timelines, and on-time delivery
• Oversee pipeline opportunities to ensure they are closed properly
• Receive and process ESCO customer purchase orders, allocating material appropriately while verifying inventory accuracy
• Build rapport and develop long-term relationships with ESCO customers to drive product demand
• Assist the ESCO team in processing time-sensitive purchase orders
• Other duties as assigned

What you bring:

• Bachelor's in business administration or related field preferred
• 1-2 years of sales experience in similar inside sales role
• Lighting product knowledge preferred but not required (for Hybrid); Lighting industry experience and product knowledge required (for Remote)
• Lighting industry experience and product knowledge preferred but not required
• The ability to perform in a fast paced, time-sensitive work environment
• Possess outstanding customer service skills with attention to rapid responses, clarity in communications and a strong drive to exceed customer expectations
• Demonstrate exceptional organizational skills and a keen attention to detail
• Possess strong analytical and problem-solving skills
• Proficient in Microsoft Word & Excel
• Experience using CRM and Prophet 21 preferred but not required
• Uphold and implement Keystone’s Core Values, consistently aligning actions and decisions that reflect the core principles

Please note that we do not accept unsolicited resumes from recruiters or employment agencies.