ERP Operations Manager

Building relationships with key staff at our SAP service partner(s) to ensure timely resolution and efficient escalation of complex ERP issues.

Establishing the ERP "Run" Playbook, refining operational services alongside the ITSM team to ensure a scalable model for other ERP modules.

Partnering with ERP stakeholders to understand business-critical cycles and ensure IT operations support peak demand.

Ensuring GxP compliance and quality practices are embedded in every SAP change and operational activity.

Attending the weekly CAB and Problem Review Board to ensure ERP operational perspectives and business impacts are represented.

Engage in Service Operations tasks across all phases of the lifecycle including Incident, Problem, Change and Release processes and be the point of contact for all ERP major incidents.

Ensuring "Build to Run" readiness, engaging early in the project lifecycle for new SAP deployments to ensure they are supportable.

Developing communications for senior leaders and end-users reporting on the health of ERP services and progress on improvement plans.

Staying abreast of SAP trends (e.g., S/4HANA innovations) to guide IT on how to best leverage emerging ERP technologies.

Travel: 0%

Location: UK, Hook or Liverpool

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