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ERP Operation Analyst
شركة نقل المياه Water Transmission Company
Riyadh, KSA
Full Time
Entry
1 months ago
ERP SystemsTechnical SupportIncident ManagementApplication MonitoringDocumentationProblem Solving
Free
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ERP SystemsTechnical SupportIncident Management
About the Role
The Water Transmission Company (WTCO) in Riyadh is hiring an ERP Operation Analyst to provide first-level end-user support, participate in ERP release activities, and monitor application performance.
Key Skills for This Role
ERP SystemsTechnical SupportIncident ManagementApplication MonitoringDocumentationProblem Solving
Responsibilities
- Identify opportunities for continuous improvement of systems, practices, cost optimization, and productivity
- Ensure compliance with applicable laws, rules, regulations, and standards
- Escalate problems to ensure case/issue is closed efficiently and in a timely manner
- Provide first level end user support to troubleshoot basic technical issues and resolve service requests
- Inform relevant teams about scheduled updates, outages, or service impacts
- Participate in ERP application release activities including planning, validation, and deployment
- Prepare update logs and documentation to ensure traceability and support audit readiness
- Monitor application performance and report incidents to maintain availability and minimize downtime
- Coordinate with IT teams during version rollouts and patch deployment
- Provide support during release testing and post deployment reviews
- Receive and document user feedback to help improve ERP application support and service levels
- Keep records of deployment activities, incidents, and resolutions for tracking and future reference
Requirements
- 0 to 2 years of relevant experience
- Bachelor's degree in Information Systems, Computer Science, or any related field
Full Job Posting
Key Functional Accountabilities
- Identify opportunities for continuous improvement of the systems, practices, cost optimization, and productivity & efficiency improvement.
- Ensures compliance with all applicable laws, rules, regulations, and standards within WTCO and related functions such as but not limited to (HC, HSSE, Risk and Cybersecurity, etc..).
- Escalate problems to ensure case/issue is closed efficiently and in a timely manner.
- Ensure that all work is carried out efficiently, in line with the annual business plans, goals, policies, processes, procedures, and instructions.
- Provide first level end user support to troubleshoot basic technical issues and resolve service requests in a timely manner.
- Inform relevant teams about scheduled updates, outages, or service impacts to ensure user awareness and preparedness.
- Participate in ERP application release activities—including planning, validation, and deployment—to support operational consistency and business requirements.
- Prepare update logs and documentation to ensure traceability and support audit readiness.
- Monitor application performance and report incidents to maintain availability and minimize downtime.
- Coordinate with IT teams during version rollouts and patch deployment to ensure smooth delivery and issue resolution.
- Provide support during release testing and post deployment reviews to validate functionality and stability.
- Receive and document user feedback to help improve ERP application support and service levels.
Key Communications
- Internal Stakeholders: All Departments
- External Stakeholders: Consultants, ERP vendors
Job Qualifications and Requirements
- Knowledge and Experience: 0 to 2 years of relevant experience.
- Education and Certifications: Bachelor's degree in information systems, Computer Science, or any related field.
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