ERP Enterprise Solution Engineer

Responsibilities

• ERP Architecture and Technical Ownership
• Own the global Epicor Kinetic architecture, technical roadmap and solution standards, ensuring new modules, fixes and enhancements align with approved business rules, processes, security and CSV controls;
• Translate approved requirements into system configuration, technical specifications, integrations and controlled development using appropriate Epicor capabilities;
• Provide technical leadership to the ERP Application Engineer and act as the final internal escalation point for complex ERP issues.
• Platform, Server and Environment Management
• Administer various environments, SQL Server, application services, scheduled processes, monitoring, patches, upgrades and deployment registers;
• Maintain system availability and recoverability through backup/restore verification, recovery planning, performance monitoring and coordinated infrastructure remediation.
• Liaise with solution architects to align enterprise system architecture with broader enterprise architecture principles.
• Integration, Security and Controlled Change
• Design, operate and troubleshoot ERP integrations, APIs and interfaces with finance, banking, tax, shipping, CRM, data and manufacturing systems;
• Administer privileged ERP security, service accounts, credentials and technical access controls, and maintain controlled release, change and rollback procedures.
• ERP Platform and Environment Lifecycle Management
• Administer the Epicor Kinetic environment estate, including LIVE, TEST and DEV environment management and refreshes, backup and restore verification, and version and patch management aligned to tested baselines;
• Maintain deployment registers for customizations, BPM directives, Epicor Functions and configuration changes, and monitor scheduled processes and system agent health;
• Operate monitoring and alerting for applications, databases, print and integration services.
• Data, MDM, Reporting and BI Collaboration
• Support the Master Data Management team with ERP data models, DMT-related technical guidance, migration dependencies, troubleshooting and validation; MDM retains responsibility for preparing and executing master data uploads;
• Support Data Architects and BI report writers with ERP source definitions, data lineage, extracts, BAQs/SSRS, integration dependencies and ERP-side troubleshooting;
• Own technical configuration and controlled deployment of ERP reports, labels, CofA outputs and print-routing components where these reside within the ERP platform.
• Incident, Rollout and Compliance Management
• Lead L2/L3 technical incident and problem resolution, root-cause analysis, vendor escalation and permanent corrective actions;
• Lead technical release, cutover, recovery and hypercare activities for new modules, integrations, sites and entities;
• Ensure technical changes protect traceability, label/CofA integrity, financial posting integrity and regulated-system compliance.
• Project Management and Plan of Record
• Develop comprehensive project plans, timelines, and milestones for system initiatives, and maintain a single integrated plan of record with a RAID log, decision log and steering reporting cadence;
• Ensure every task, decision and risk has a named owner and keep all planning documents coherent with the plan of record.
• Regulated Systems Compliance
• Maintain CSV validation evidence and change control for configurations, customizations and lot mask changes;
• Safeguard traceability, label and CofA integrity, and financial posting integrity in system design and operation.

Required Experience

The candidate must demonstrate the following skills

• Strong understanding of:
• business processes and operations;
• enterprise architecture principles, including integration patterns and best practices;
• Analytical and problem solving skills;
• Excellent organizational skills and outstanding attention to detail;
• Effective written, verbal and presentation and listening communications skills;
• Strong teamwork and collaboration skills;
• SQL Server administration, including backups, recovery and maintenance;
• REST and OData integration and API troubleshooting;
• BAQ, dashboard and SSRS report development;
• Data analysis and reconciliation;
• Stress and Time management.

The candidate must demonstrate the following personal attributes

Qualifications and Education

• 7+ years proven experience in a similar role, preferably with a focus on ERP systems, with a degree or diploma in Information Technology/Systems, or equivalent qualification from a recognized tertiary institution in Information Technology.

Additional information

Application Requirements

• To apply for the position, please submit the following in a PDF format:
• Letter of motivation (upload where it says cover letter)
• Resume or Curriculum vitae , highlighting relevant qualifications and experience
• Applications without a Letter of Motivation will not be considered. Local candidates preferred.
• If selected to participate in the interview process, the names and contact information of three professional references who are able to assess your suitability for the position in terms of the specified requirements will be requested.
• To ensure your application is considered, please submit it by Friday, 25 September 2026 . Please note that this position may close earlier if we receive a high volume of applications. We encourage you to apply as soon as possible.
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WE ARE AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER