Equities Production Support Analyst (Assistant Vice President)

• Provide first-line production support for Equities trading and middle office platforms across the Middle East region
• Act as the primary contact for traders and business users, troubleshooting issues in real-time and ensuring minimal disruption to trading activity
• Monitor system health, trade flows, and platform performance, identifying and resolving issues proactively
• Support key vendor platforms including Fidessa and ULLink, as well as critical in-house systems
• Liaise with external vendor support desks to escalate and manage incidents through to resolution
• Work closely with second-line support, development teams, and global support counterparts to resolve complex technical issues
• Analyse incidents and perform root cause investigations, documenting findings and recommending improvements
• Assist with release cycles, system enhancements, and configuration changes where required
• Maintain accurate records of incidents, issues, and resolutions in line with support procedures
• Contribute to continuous improvement of support processes, monitoring, and documentation

• Proven experience in a production support or application support role within an Equities trading environment
• Strong understanding of Equities products, trade lifecycle, and market flows
• Hands-on experience supporting front-office trading platforms and/or middle office systems
• Familiarity with local MENA market rules, conventions, and processes a strong advantage
• Familiarity with FIX messaging protocol, including troubleshooting and analysis, is essential
• Experience working with vendor platforms such as Fidessa and/or ULLink is highly desirable
• Experience working in a high-pressure, time-critical environment, ideally supporting live trading desks
• Demonstrated ability to prioritise, troubleshoot, and resolve issues efficiently
• Experience working within a global or multi-regional support model

• Strong problem-solving and analytical skills, with a proactive approach to issue resolution
• Excellent communication skills, with the ability to engage effectively with both business users (traders, middle office) and technical teams
• Collaborative mindset with the ability to work across regional and global teams
• Ability to remain calm and effective under pressure, particularly during market hours
• Strong organisational skills and attention to detail
• Basic scripting or database knowledge (e.g. SQL) is beneficial but not essential
• Willingness to work regionally aligned hours and provide support aligned to market needs

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