Equipment Service Manager

Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America.

As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments, including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines.

Founded in 1935 and headquartered in New Jersey, Imperial Dade serves as a mission-critical partner to more than 120,000 customers through our footprint of 130+ branches.

All correspondence will come directly from Imperial Dade and not a personal email address.

Imperial Dade has an Equipment Service Manager role available in Birmingham, AL!

Join a strong and continuously evolving group, helping to continue to grow our business.

If you’re eager for your next opportunity, Imperial Dade is a great place to take that next step.

The Service Manager carries the service department’s P&L and is responsible for service revenue and margin, technician productivity, customer satisfaction, and a safe, well-developed team.

This role requires travel within the Birmingham, Montgomery, and Tuscaloosa markets as needed.

You will:

• Lead all service operations, including field service, in-shop repairs, preventive maintenance programs, warranty administration, and parts fulfillment.
• Manage technician scheduling, dispatch, and daily operations while driving key performance metrics such as first-time fix rate, on-time completion, throughput, and backlog management.
• Oversee department financial performance, including P&L, labor, parts, warranty recovery, budgeting, and service profitability.
• Recruit, develop, and lead a high-performing service team while fostering a safety-first culture and ensuring compliance with company, fleet, and DOT regulations.
• Manage parts inventory, service fleet, tools, and shop equipment to support efficient and reliable service operations.
• Partner with the sales team to support service agreements, warranty programs, and post-sale customer support, serving as the primary escalation point for service-related issues.
• Establish, monitor, and report service KPIs while ensuring accurate documentation, billing, warranty claims, and ERP/service management system data integrity.

You have:

• 5+ years of experience in service, field operations, or equipment service management, including at least 2 years in a leadership role; preferably supporting industrial or commercial cleaning equipment or material handling equipment