Entry Level Operations Training Role

$22-24/HR

High School Diploma or equivalent, minimum requirement

Previous experience in a customer service role

Attend training and other company in-services and training as directed by the direct leader and compliance teams.

• Basic computer skills and working knowledge of tablets/iPads
• Laptop
• G Suite (Gmail, Drive, Docs, Sheets, Google Meet)
• ABA Platforms, preferred

• Ability to follow written instructions
• Ability to use computers and computer/software programs

Knowledge and Skills

• Proficiency in PC software, including virtual meeting platforms;
• Strong attention to detail with the ability to do repetitive things in a precise manner with attention to detail and quality;
• Ability to interpret and implement verbal and written clinical protocols;
• Ability to accept constructive feedback and develop expertise and skillsets accordingly;
• Effective time management skills and the ability to manage multiple tasks at once;
• Ability to build and maintain professional relationships with clients, co-workers, supervisors, and community members;
• Ability to adhere to organizational policies and procedures
• Commitment to maintain client confidentiality and adhere to HIPAA laws;
• Commitment to ongoing training and development as it relates to clinical skills, professional development, ethics, and technology, and training to perform job responsibilities to the required standard;
• Effective communication skills, both written and verbal, with clients, internal and external stakeholders;
• Strong cultural competency with the ability to remain flexible and open-minded.

The work location varies on a case-by-case basis and includes a company facility or community.

While performing the duties of this job, the team member may be exposed to a client who exhibits physically aggressive behavior, which can include kicking, pinching, punching, biting, hitting, etc.

The team member may need to use appropriate behavior management techniques with a client, which requires agility, quick reflexes, strength, the ability to run, utilize approved de-escalation procedures, and the ability to use physically evasive movement.

The team member will be required to stand, walk, sit, grasp, reach, bend, kneel, crouch, squat, lift and carry the child, hear, type, see, and write.

The team member must be able to push independently, pull, lift, move, and carry objects weighing up to seventy-five (75) pounds.

We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status.

This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.

Centria reserves the right to amend this job description at any time, with or without written notice.