teamtailor
Entry LEVEL CUSTOMER SERVICE
Qureos
New York, USA
Onsite
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We are seeking a dedicated Customer Service Representative to join our team in New York.
In this full-time position, you will play a crucial role in ensuring customer satisfaction by providing exceptional service and support.
This role is ideal for individuals looking to start their careers in customer service and gain valuable experience in a dynamic environment.
Full Job Posting
About The Role
We are seeking a dedicated Customer Service Representative to join our team in New York.
In this full-time position, you will play a crucial role in ensuring customer satisfaction by providing exceptional service and support.
This role is ideal for individuals looking to start their careers in customer service and gain valuable experience in a dynamic environment.
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat, ensuring clear and effective communication at all times.
- Assist customers with product-related questions, resolving issues, and providing information about services and promotions.
- Maintain accurate records of customer interactions and transactions in the company’s database systems for effective follow-up.
- Identify and escalate complex issues to appropriate departments, ensuring swift resolution and maintaining customer satisfaction.
- Collaborate with team members to enhance the customer experience and improve service processes based on feedback and observations.
- Participate in ongoing training and development sessions to continuously improve product knowledge and customer service skills.
Requirements
- Strong verbal and written communication skills, with a customer-oriented attitude.
- Ability to handle inquiries and complaints in a calm and professional manner.
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