Enterprise Systems Program Delivery Manager

• Benefits Offered: Medical, dental, vision, paid time off, paid holidays, 401(k) with company matching, voluntary life insurance, short-term disability, long-term disability, employee assistance program, health savings account, flexible spending accounts, and additional voluntary benefits.

The Manager, Enterprise Systems & Program Delivery is a hands-on project and program leadership role responsible for driving the execution of enterprise technology initiatives that support key business functions.

This role independently owns and delivers projects end to end as a strong collaborator, while also supporting the Director on larger, more complex, cross-functional initiatives by managing workstreams, coordinating dependencies, and maintaining delivery rigor.

The ideal candidate brings solid project management fundamentals, strong organizational and communication skills, and a working knowledge of enterprise systems and integrations.

They will manage day-to-day execution, track and report on progress, and serve as a reliable partner to business and technical stakeholders throughout the project lifecycle — from planning through implementation and post-go-live support.

• Independently plan, manage, and deliver enterprise systems projects from initiation through close, ensuring on-time, in-scope delivery.
• Support the Director on larger, more complex initiatives by owning defined workstreams, deliverables, or project phases.
• Develop and maintain project plans, schedules, RAID logs, and status reports, escalating risks and issues as needed.
• Apply Agile, Waterfall, or hybrid methodologies as appropriate to the initiative, adapting delivery approach to project needs.

• Partner with Legal, Procurement, and various system owners and technical teams to support the performance and continuous improvement of enterprise systems (e.g., ERP, HCM, CRM, scheduling and dispatch platforms).
• Coordinate with the enterprise integrations team on system interoperability and data flow for assigned projects.
• Help capture and document business requirements, workflows, and system configurations to guide development teams.

• Facilitate regular status meetings, working sessions, and stakeholder check-ins for assigned projects.
• Prepare clear, accurate project status reporting for leadership visibility, rolling up into broader PMO and portfolio reporting.
• Maintain accountability across internal teams and external vendors on assigned deliverables and timelines.

• Lead and facilitate discovery sessions with business and technical teams to gather requirements and document system needs.
• Coordinate and support UAT and QA activities, tracking defects and driving resolution through go-live.
• Assist in developing training materials and change communications to support user adoption.
• Provide post-implementation support and monitor early adoption, escalating systemic issues to the Director.

• Follow and help refine PMO tools, templates, and standard processes for project tracking and reporting.
• Contribute to lessons-learned reviews and identify opportunities to improve delivery consistency across projects.
• Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field (or equivalent experience).
• 3–5 years of experience in project management, business systems analysis, or IT delivery, ideally within an enterprise PMO environment.
• Demonstrated experience managing project timelines, resources, and stakeholder communications independently.
• Working knowledge of enterprise application architecture, integrations, or healthcare operations systems is a plus.
• Strong written and verbal communication skills, with the ability to translate technical detail for non-technical stakeholders.
• Proficiency with project management tools and methodologies (e.g., Agile, Scrum, Waterfall, hybrid); PMP, CSM, or similar certification preferred but not required.
• Comfortable managing multiple concurrent priorities in a fast-paced, matrixed organization.

• We have a clear vision of where we are going, and we are guided by core values that embody our organization and our culture.
• We emphasizes innovation and growth, and you will be given the opportunities and tools to develop personally and professionally.
• We encourage and celebrate collaboration.
• We have a deep commitment to positively impact the communities in which we work and to make a difference in the lives of who we serve.

Matrix Medical Network is an Equal Employment Opportunity Employer. It is the policy of Matrix to provide equal employment opportunities without regard to race, color, religion, sex, gender identity or expression, pregnancy, age, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. It is also the policy of Matrix that qualified individuals with disabilities receive equal opportunity in regard to job application procedures, hiring, and all aspects of the employment process. Matrix is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Matrix to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, pre-employment testing, to otherwise participate in the selection process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MatrixHR@matrixhealth.net .

#LI-JH1