indeed
Enterprise System Analyst
NIAGARA REGION
Thorold, CAN
Full Time
Mid
Hybrid
1 weeks ago
Application DevelopmentSystems AnalysisAzure DevelopmentAzure AdministrationDevOpsERP
Free
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Application DevelopmentSystems AnalysisAzure Development
About the Role
Niagara Region is seeking an Enterprise Systems Analyst to provide hands-on support, maintenance, and continuous improvement of enterprise business applications.
Key Skills for This Role
Application DevelopmentSystems AnalysisAzure DevelopmentAzure AdministrationDevOpsERP
Responsibilities
- Provides hands on operational support, maintenance, and enhancement of enterprise business applications to ensure stability, security, and performance
- Identifies, diagnoses, and resolves complex issues related to applications, security, and integrations, collaborating with vendors and internal IT staff
- Authors and maintains all technical documentation, including custom configuration records, operating procedures, turnover packages, and operations guides
- Serves as a key point of contact for users within and external to the business unit, providing application support, guidance, and training
- Supports adherence to corporate standards related to application configuration, security, accessibility, and data integrity
- Collaborates with invested IT parties to understand operational needs and identify opportunities to improve system effectiveness and efficiency
- Analyzes application usage, workflows, and system performance to identify gaps, risks, or improvement opportunities
- Documents system requirements, process impacts, and functional changes to support application enhancements or issue resolution
- Participates in vendor discussions and user groups to support product knowledge, enhancements, and issue management
- Contributes to the implementation and enhancement of enterprise applications, including configuration, application development, and system upgrades
Requirements
- Post secondary degree in Information Technology, Computer Science or other related field of study
- Formal training in application administration, report writing and quality management
- Minimum of 5 years’ experience in application development, configuration, and systems analysis supporting online, multi user applications within a mid sized IT department
- Minimum of 3 years’ experience providing application and/or system administration support within a medium to large, enterprise class IT environment
- Azure Development, Azure Administration, and DevOps experience is required
- Working knowledge of enterprise application platforms, databases, and web technologies supporting system configuration, integration, and reporting
Full Job Posting
Job Summary
- Reporting to the Manager Applications, the Enterprise Systems Analyst is responsible for the hands on support, maintenance, and continuous improvement of enterprise business applications.
- Working collaboratively with the Senior Enterprise Systems Analyst, business stakeholders, and vendors, this position helps ensure enterprise systems are stable, well documented, and effectively meeting day to day operational needs.
Education
- Post secondary degree in Information Technology, Computer Science or other related field of study. Equivalent combination of education and experience may be considered.
- Formal training in application administration, report writing and quality management.
Knowledge
- Minimum of 5 years’ experience in application development, configuration, and systems analysis supporting online, multi user applications within a mid sized IT department
- Minimum of 3 years’ experience providing application and/or system administration support within a medium to large, enterprise class IT environment.
- Knowledge of report writer tools, ERP, CRM and ECM is preferred.
- Azure Development, Azure Administration, and DevOps experience is required.
- Working knowledge of enterprise application platforms, databases, and web technologies supporting system configuration, integration, and reporting is required.
- Relevant Microsoft certifications related to cloud platforms, application development, DevOps, or Power Platform are an asset.
Responsibilities
- Provides hands on operational support, maintenance, and enhancement of enterprise business applications to ensure stability, security, and performance.
- Identifies, diagnoses, and resolves complex issues related to applications, security, and integrations, collaborating with vendors and internal IT staff for timely resolution.
- Authors and maintains all technical documentation, including custom configuration records, operating procedures, turnover packages, and operations guides.
- Serves as a key point of contact for users within and external to the business unit, providing application support, guidance, and training to improve effective system use, usability, and accessibility.
- Supports adherence to corporate standards related to application configuration, security, accessibility, and data integrity.
- Collaborates with invested IT parties, including Project Managers, Business Analysts, Senior IT team members and IT Management, to understand operational needs and identify opportunities to improve system effectiveness and efficiency.
- Analyzes application usage, workflows, and system performance to identify gaps, risks, or improvement opportunities.
- Documents system requirements, process impacts, and functional changes to support application enhancements or issue resolution.
- Participates in vendor discussions and user groups to support product knowledge, enhancements, and issue management.
- Provides input and recommendations to support continuous improvement initiatives aligned with business and technology objectives.
- Contributes to the implementation and enhancement of enterprise applications, including configuration, application development, and system upgrades.
- Supports project based work by assisting with impact analysis, configuration changes, data validation, and deployment activities.
Location & Work Arrangement
- Location: Thorold, ON
- This position currently falls within our hybrid model, allowing the employee to typically work a minimum of 50% of your time at your regular work location and the other 50% of time at home.
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