Enterprise EOC Console Operator

Monitoring batch processes for errors, timely initiation and successful completions.

Monitor file transmissions for errors, timely initiation and successful completions.

Monitoring the infrastructure that supports the CMA applications for availability, error conditions and capacity utilization issues. This includes servers, network devices, storage, circuits, operating systems, databases, etc.

Monitoring the Data Center’s air conditioning, electrical and fire suppression systems for availability, error conditions and capacity utilization issues.

Monitoring the physical access to the CMA work areas and Data Center during non-prime shift hours.

Dispatching technicians, vendors and/or management when an incident and/or problem is detected or reported.

Recording, categorizing, and assigning incidents, problems and/or requests as reported and/or detected.

Assisting in the development of console operations knowledge articles.

Executing and preparing management reports.