Enterprise Customer Success Manager

Qualifications

• 8+ Years of Relevant Experience: Extensive experience in customer success, consulting, post-sales technical account management, or similar roles, with a track record of delivering results and driving business value for customers.
• Strong Consulting & Project Management Skills: Proven ability to serve as a trusted advisor, working with clients at all levels (technical and non-technical) to implement successful strategies that drive business outcomes. Exceptional project management skills with demonstrated success in managing complex, high-impact initiatives.
• Experience with SaaS IAM or Enterprise Software: Previous experience working with SaaS Identity and Access Management (IAM) solutions, or within an enterprise software company, is highly desirable.
• Expertise in Enterprise Security Products: In-depth understanding of enterprise security solutions and offerings, including familiarity with security strategies and technologies essential to safeguarding large-scale environments.
• Cloud & On-Premise IT Landscape Knowledge: Strong knowledge of both cloud architecture and traditional on-premise IT environments, enabling you to navigate hybrid environments and deliver integrated solutions.
• IT Security Strategy Expertise: Solid understanding of IT security best practices and frameworks, with practical experience in implementing security measures and strategies for complex enterprise systems.
• Enterprise Directory Services Knowledge: Hands-on experience with enterprise directory services such as Active Directory, LDAP, Azure, and other identity management systems, including support and security operations.
• Technological Foundation in Networking & IAM: A strong technological understanding of networking environments and IAM systems, with the ability to translate technical requirements into actionable solutions.
• Exceptional Communication Skills: Excellent written and verbal communication skills, with the ability to distill complex topics into clear, accessible language for both technical and non-technical audiences, including executives and end-users.
• Experience Presenting to C-Level Executives: Demonstrated ability to present complex technical topics to C-level executives in a simplified, business-oriented manner that drives decision-making. Ready to deliver Executive Briefing Center (EBC) presentations with confidence and clarity.
• Our Commitment
• We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
• We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
• Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
• All your information will be kept confidential according to EEO guidelines.