ashby
Enterprise Customer Success Manager
LiveView Technologies
American Fork, USA
Full-time
Senior · 5+ years experience
Onsite
Discovered 1 weeks ago
Free
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As an Enterprise Customer Success Manager at LVT, you will act as the strategic partner and primary executive interface for our high-impact enterprise accounts.
Managing a high-value book of business, you will drive product adoption, maximize client ROI, and champion the voice of the customer internally to shape our technology roadmap.
This role requires a blend of technical acumen, executive presence, and a proactive approach to retention and growth.
This role is fully in-office based out of our Headquarters in American Fork, Utah, and requires up to 30% travel to conduct quarterly Executive Business Reviews at key client sites.
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ABOUT THIS ROLE
As an Enterprise Customer Success Manager at LVT, you will act as the strategic partner and primary executive interface for our high-impact enterprise accounts. Managing a high-value book of business, you will drive product adoption, maximize client ROI, and champion the voice of the customer internally to shape our technology roadmap. This role requires a blend of technical acumen, executive presence, and a proactive approach to retention and growth.
This role is fully in-office based out of our Headquarters in American Fork, Utah, and requires up to 30% travel to conduct quarterly Executive Business Reviews at key client sites.
ROLE RESPONSIBILITIES
- Strategic Relationship Management: Develop and maintain deep, trusted partnerships with C-suite and key stakeholders across a portfolio of 30+ enterprise organizations, ensuring overall satisfaction and long-term retention.
- Time-to-Value Acceleration: Partner with internal deployment and technical teams to facilitate seamless, efficient onboarding, ensuring enterprise clients quickly adopt and maximize LVT’s hardware and software solutions.
- Product Advocacy & Education: Act as a product expert to lead comprehensive training sessions, continuously educating clients on new features, Agentic AI updates, and industry best practices.
- Proactive Account Health Monitoring: Systematically monitor account health and usage data to identify risks early, collaborating with Technical Support to resolve escalations swiftly before they impact the client experience.
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