ashby
Enterprise Customer Operations Engineer
Second Front Systems
Remote, USA
Full-time
Mid · 3+ years experience
Remote
USD 120000-160000 yearly / year
Discovered 1 weeks ago
Game WardenKubernetesHelmAWS GovCloudAzure GovernmentGCP
Free
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Game WardenKubernetesHelm
Key Skills for This Role
Game WardenKubernetesHelmAWS GovCloudAzure GovernmentGCP
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What You’ll Do:
Serve as the primary technical point of contact for deployed customers, managing support requests, troubleshooting incidents, and driving issues to resolution across complex cloud-native environments.
Investigate and resolve technical issues spanning Kubernetes, cloud infrastructure, networking, CI/CD pipelines, container configurations, application deployments, and platform integrations on Game Warden.
Participate in on-call rotation to ensure 24/7 coverage for mission-critical customer environments, responding to incidents with urgency and technical depth.
Monitor customer environments, proactively identify emerging operational risks, and take action to prevent incidents before they impact customers.
Escalate complex technical issues to Senior Enterprise Customer Operations Engineers and Platform Engineering with clear documentation of troubleshooting steps, findings, and customer impact.
Navigate government change control processes and ATO-bounded environments, coordinating changes in compliance with customer operational constraints.
Contribute to knowledge base development, runbooks, and support documentation that improve resolution speed and enable customers to self-serve effectively.
Identify recurring support patterns and collaborate cross-functionally to drive systemic improvements to platform reliability and customer operational health.
Coordinate with Implementation Engineering during customer onboarding transitions to ensure a smooth operational handoff and successful production readiness.
Skills You’ll Bring to Our Team:
- 3–5+ years of experience in technical support engineering, DevSecOps, Site Reliability Engineering (SRE), Cloud Infrastructure, or a related technical discipline, with demonstrated experience supporting customers in production cloud environments.
- Solid experience deploying and operating cloud-native applications on Kubernetes, with working knowledge of containerization, Helm, container hardening, and modern application architectures.
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