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Dropbox is building the knowledge layer that connects content, context, and action. As AI moves from assistants to systems that act, the structure and stewardship of enterprise knowledge becomes the difference between AI that helps and AI that fails.
This role owns the context layer our AI depends on: what it can know, what it can trust, and what it is allowed to act on. You will lead the central function, setting the strategy, architecture, standards, and operating model that make enterprise knowledge reliable, current, and permissions-aware for both human and AI use, while domain experts stay accountable for the accuracy of their content.
AI capability changes quickly, and this role changes with it. What a model can interpret, how content needs to be structured for retrieval, and what a system can safely act on all shift as the technology moves. You will track those shifts, translate them into practical standards, and revise your own past decisions when the ground moves under them.
This is the first role of its kind at Dropbox. You will partner with IT, Engineering, Legal, Privacy, and Security, and your decisions will show up directly in how AI performs across the company.
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Hands-on experience with enterprise platforms such as ServiceNow, Atlassian, Microsoft 365 or Copilot Search, Slack, or Notion.
Familiarity with structured authoring (such as DITA), controlled vocabularies, or knowledge operations methodologies such as KCS.
Experience with AI evaluation tooling and frameworks for measuring retrieval quality, groundedness, and answer relevance.
Background working in regulated, policy-heavy, or high-risk content domains.
Working knowledge of NIST AI RMF, OWASP GenAI guidance, or comparable risk frameworks.
AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve:
Awareness: Understand yourself and others.
Judgment: Evaluate information and make decisions in complex situations.
Adaptability: Learn, adjust, and stay effective through change.
Connection: Communicate, collaborate, and build trust.
To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser.
Cloud storage and collaboration platform enabling individuals and teams to store, share, and synchronize files across devices, with integrated tools like Dropbox Sign and Replay.
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