Enterprise Architect - Program & Project Management (126152)

Job Description

Delivery Unit Head (Digital Foundation Services)

Role Title: Delivery Unit Head (DU Head)

Designation: Associate Director

Band: E6.1 Function: Digital Foundation Services (DFS) Location: India (Global Delivery Responsibility

Role Overview

A senior leadership role responsible for end-to-end global delivery of Digital Foundation Services across multiple enterprise clients. The role owns delivery strategy, operations, P&L, transformation, and customer satisfaction , ensuring scalable, resilient, and innovation-driven services aligned to business outcomes.

The DU Head acts as a trusted partner to CXO stakeholders , driving operational excellence, automation-led transformation, and margin optimisation across a distributed global delivery model.

Scope of Services (Digital Foundation Services)

Accountable for integrated delivery across:

Hybrid Cloud & Data Center Services (Private, Public, Multi-cloud)

Workplace & End User Computing (EUC) (VDI, digital workplace, endpoint services)

Network Services (LAN/WAN, SD-WAN, connectivity, telecom)

Cybersecurity Operations (SOC, IAM, vulnerability management, compliance)

Platform & Infrastructure Services (OS, database, middleware, storage, backup)

Service Integration & Management (SIAM) / ITSM (ITIL-based)

Automation, AIOps & Observability platforms

Transformation programs (Cloud migration, DC exit, modernization)