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Enterprise Applications Support Analyst (Oracle Fusion)
Domino Sweden
, UAE
Full Time
Mid
Oracle Fusion Cloud ERPIncident ResolutionRoot Cause AnalysisITILSQLJIRA
Free
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Oracle Fusion Cloud ERPIncident ResolutionRoot Cause Analysis
About the Role
Domino Sweden is hiring an Enterprise Applications Support Analyst to provide high-quality support for Oracle Fusion Cloud ERP. The role involves incident resolution, root cause analysis, and user assistance.
Key Skills for This Role
Oracle Fusion Cloud ERPIncident ResolutionRoot Cause AnalysisITILSQLJIRA
Responsibilities
- Provide functional and application support for Oracle Fusion Cloud ERP, including incident resolution, root cause analysis, and user assistance
- Monitor application performance and proactively identify opportunities to improve system reliability and user experience
- Support core Oracle Fusion business processes across Finance, Procurement, Supply Chain, or other relevant modules
- Manage and prioritize support requests, ensuring adherence to service levels and business expectations
- Collaborate with business users, business analysts, technical teams, and third party vendors to resolve issues and deliver enhancements
- Participate in testing, change management, and release activities related to Oracle Fusion updates and new functionality
- Maintain knowledge articles, support documentation, and operational procedures
- Support integrations and cross functional processes involving Oracle Fusion and other enterprise applications, including Freshservice and JIRA
- Contribute to continuous improvement initiatives within the Global IT function
Requirements
- 1+ years of experience working with Oracle Fusion Cloud as an implementer, consultant, or support team member
- Fluent in written and spoken English
- Exceptional communication and interpersonal skills
- Strong problem solving abilities and a proactive approach
- Ability to manage multiple competing priorities
Full Job Posting
About The Role
- Location: This role can be based across Europe in either the UK, Spain, Portugal, Benelux France, Sweden or Germany.
- The Enterprise Applications Support Analyst is responsible for delivering high quality support for business critical enterprise applications, with a primary focus on Oracle Fusion Cloud ERP. The role ensures system stability, optimal performance, and a seamless user experience across global business
- Acting as a key link between business users, IT teams, and external vendors, the analyst investigates and resolves application issues, supports business processes, and translates complex technical topics into clear and practical solutions for stakeholders.
- This is a global remote position with occasional travel as required.
Key Responsibilities
- Provide functional and application support for Oracle Fusion Cloud ERP, including incident resolution, root cause analysis, and user assistance.
- Monitor application performance and proactively identify opportunities to improve system reliability and user experience.
- Support core Oracle Fusion business processes across areas such as Finance, Procurement, Supply Chain, or other relevant modules.
- Manage and prioritize support requests, ensuring adherence to service levels and business expectations.
- Collaborate with business users, business analysts, technical teams, and third party vendors to resolve issues and deliver enhancements.
- Participate in testing, change management, and release activities related to Oracle Fusion updates and new functionality.
- Maintain knowledge articles, support documentation, and operational procedures to promote efficient issue resolution.
- Support integrations and cross functional processes involving Oracle Fusion and other enterprise applications, including Freshservice and JIRA.
- Contribute to continuous improvement initiatives within the Global IT function and help drive best practices for application support.
About You
- 1+ years of experience working with Oracle Fusion Cloud as an implementer, consultant, or support team member.
- Fluent in written and spoken English
- Exceptional communication and interpersonal skills, with the ability to engage with employees at all levels
- Strong problem solving abilities and a proactive approach to addressing issues.
- Highly visible with a positive attitude and focus on customer service
- Excellent ability to manage multiple competing priorities and flexibility to adjust to changing requirements
- Ability to quickly grasp and explain technological and business concepts
- Result driven mindset: drive & energy to perform and deliver excellent results
- ITIL knowledge is beneficial
- Knowledge of SQL, OIC or BI Publisher is advantageous but not required
What You Can Expect
- A competitive salary and a generous benefits package.
- A supportive culture that encourages ownership and collaboration.
- Career development opportunities in a company that values ambition, expertise, and responsibility.
- Recognition for your contributions in a business that balances global success with a close knit team ethos.
About Us
- At Domino Printing Sciences we do more. Our expertise isn't just in providing cutting edge variable data printing technology; it's in revolutionising how manufacturers embrace sustainable packaging and spearhead advancements in coding automation.
- We’ve been a part of the global variable data printing story for a long time, and our solutions help ensure the success of the world’s leading brands.
- Our goal is to be the leading global variable data printing brand through applying our expertise and reliable solutions to help the world’s manufacturers be sustainable and cut waste, while attracting, informing, and protecting their consumers.
- But we also know that it’s not just about the work we do—it’s about fostering a collaborative, dynamic and welcoming environment where everyone can flourish, contributing to Domino not only as a pioneer in the industry but also as an exceptional place to work.
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