Enterprise Account Manager

We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.

The Enterprise Account Manager is responsible for developing, retaining, and growing strategic enterprise-level customer relationships across multiple locations and business units. This role focuses on driving revenue growth, increasing customer retention, expanding service penetration, and serving as the primary point of contact for large, complex customers.

The successful candidate will partner with operations, customer service, pricing, and executive leadership teams to deliver exceptional customer experiences while achieving revenue, margin, retention, and growth objectives.

As an Enterprise Account Manager with us, the minimum responsibilities are:

Manage a portfolio of enterprise and national accounts, developing strategies to drive revenue growth, profitability, and customer retention.

Build and maintain strong relationships with executive stakeholders, procurement teams, and operational leaders.

Identify and close expansion opportunities through cross-selling, upselling, and multi-site service growth.

Lead contract negotiations, renewals, pricing discussions, and service agreement management while ensuring margin objectives are met.

Conduct regular business reviews, monitor customer satisfaction, and proactively resolve escalated issues.

Collaborate with Operations, Customer Service, Billing, and Sales teams to ensure successful service delivery and account execution.