naukri
Enterprise Account Management Freight Forwarding SaaS
NewAge Software and Solutions
Dubai, UAE
Contract
Senior
1 months ago
Enterprise Account ManagementFreight ForwardingLogisticsSaaSCustomer Relationship ManagementRevenue Management
Free
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Enterprise Account ManagementFreight ForwardingLogistics
About the Role
NewAge Software and Solutions seeks an experienced Enterprise Account Manager to drive strategic customer acquisition and growth for its Freight Forwarding SaaS platform. The ideal candidate has 8-15 years of experience in enterprise SaaS account management and deep domain expertise in freight forwarding and logistics.
Key Skills for This Role
Enterprise Account ManagementFreight ForwardingLogisticsSaaSCustomer Relationship ManagementRevenue Management
Responsibilities
- Identify, engage, and acquire enterprise customers in freight forwarding, logistics, CHA, NVOCC, and supply chain sectors
- Drive consultative customer engagements and recommend suitable SaaS solutions
- Conduct product presentations, solution discussions, commercial negotiations, and contract closures
- Build and manage enterprise pipeline to achieve revenue and growth targets
- Manage strategic enterprise accounts and build relationships with CXOs and stakeholders
- Drive customer retention, renewals, and long term account growth
- Identify upsell and cross sell opportunities across business units and regions
- Conduct periodic business reviews and strategic account planning sessions
- Ensure successful adoption and utilization of the SaaS platform
- Coordinate with implementation, product, support, and leadership teams to address customer needs
Requirements
- 8 15 years of experience in enterprise SaaS products and enterprise account management
- Domain expertise in freight forwarding and logistics
- Proven experience handling large enterprise customers across India and Middle East markets
- Strong track record in customer acquisition, account growth, retention, and revenue ownership
- Excellent communication, presentation, negotiation, and stakeholder management skills
- Bachelor's degree in business, logistics, supply chain, or related field (preferred)
Full Job Posting
Role Overview
- We are seeking an experienced and customer centric professional for the role of Enterprise Account Management to drive strategic customer acquisition, account growth, and long term customer success for our Freight Forwarding SaaS platform.
- The ideal candidate will possess strong domain expertise in Freight Forwarding & Logistics along with proven experience in enterprise SaaS, customer relationship management, renewals, and business expansion across large enterprise accounts.
Key Responsibilities
- Identify, engage, and acquire enterprise customers in Freight Forwarding, Logistics, CHA, NVOCC, and Supply Chain sectors.
- Drive consultative customer engagements by understanding business processes and recommending the most suitable SaaS solutions.
- Conduct product presentations, solution discussions, commercial negotiations, and contract closures.
- Build and manage enterprise pipeline to achieve revenue and growth targets.
- Collaborate with implementation and product teams for smooth customer onboarding and transition.
- Manage strategic enterprise accounts and build strong relationships with CXOs, business heads, and operational stakeholders.
- Drive customer retention, renewals, and long term account growth.
- Identify upsell and cross sell opportunities across business units and regions.
- Conduct periodic business reviews and strategic account planning sessions.
- Act as trusted advisor and primary escalation point for key customers.
- Ensure successful adoption and utilization of the SaaS platform.
- Coordinate with implementation, product, support, and leadership teams to address customer needs and escalations.
Skills & Experience
- 8 15 years of experience in Enterprise SaaS Products, Enterprise Account Management, Freight Forwarding / Logistics Domain, Customer Relationship & Revenue Management.
- Strong expertise in Ocean & Air Freight Operations, Customs / CHA Processes, Transportation & Warehousing, Shipment Lifecycle, Documentation & Billing.
- Proven experience handling large enterprise customers across India and Middle East markets.
- Strong track record in customer acquisition, account growth & retention, revenue ownership, strategic relationship management.
- Excellent communication, presentation, negotiation, and stakeholder management skills.
Preferred Qualifications
- Bachelor's degree in business, Logistics, Supply Chain, or related field.
- Experience working with Freight Forwarding ERP / SaaS platforms.
- Exposure to digital transformation projects within logistics and supply chain organizations.
Key Success Metrics
- Enterprise customer acquisition
- Revenue growth and account expansion
- Customer retention and renewals
- Strategic account development
- Customer satisfaction and adoption rates
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