Enquiry Advisor

National Enquiry Centre, Springfield Hospital, Chelmsford, Essex

Part-Time, 25 Hours Per Week

About Us

At Ramsay Health Care UK, we believe in “People Caring for People.” Our culture is built on strong relationships, sustainable growth, and a commitment to constant improvement. If you’re passionate about leading teams and delivering exceptional service, we want to hear from you.

We are developing and growing our National Enquiry Centre and as a result we have an exciting Customer Service Advisor opportunity based at our Springfield Hospital site in Chelmsford. We are looking for people passionate about customer service to join us and in return receive excellent benefits, training and ongoing career development opportunities within our National Enquiry Centre or across the wider business.

The National Enquiry Centre is Ramsay UK’s central customer service hub and is the heart of our business. Open from 8am – 8pm Monday to Friday and 9am – 2pm Weekends, our dedicated advisors provide telephone, email and web support to our patients and pride themselves on delivering a seamless and positive customer experience.

For this part-time role, we are seeking candidates who can work the core hours of 1:30pm to 6:30pm, Monday to Friday. Flexibility to cover other shift times, as well as the occasional weekend, would be ideal depending on business requirements.

Based at our Springfield site based in Chelmsford with hybrid working opportunities available following successful completion of probation period.

Why join us?

At Ramsay Health Care UK, our people are at the heart of our success. Our benefits are designed to support your wellbeing, work-life balance and career development, because we’re people caring for people:

Health, Wellbeing & Financial Security

Private Medical Cover, with the option to add your partner and dependants

Discounted Bupa Dental Insurance

Life Assurance (Death in Service) x3 your base salary

Private Pension, with Ramsay matching up to 5% after a qualifying period

Employee Assistance Programme

Work–Life Balance

25 days annual leave (pro rata'd) + bank holidays, with the option to buy or sell additional days

Flexible shift patterns, where possible

Family friendly policies including enhanced parental leave

Volunteer leave to support causes that matter to you

Career Development & Recognition

Training and Development via the Ramsay Academy to support your career development

Colleague recognition programme to celebrate our people

Lifestyle & Everyday Perks

Access to our benefits platform, offering a wide range of discounts

Cycle2Work scheme

Subsidised staff restaurant, where possible

Free parking on site, where possible

About Us:

Ramsay Health Care UK is a well-established global hospital group with over 50 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.

We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success.

We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’.

We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process

We care. It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. “The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.

We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to safeguarding and promoting the welfare of adults, children and young people at risk. We expect all employees to share this commitment and behave in a way that supports it. All successful candidates will be provided with safeguarding training appropriate to their role.