eNlighten Managed Services Portfolio Director

Required Skills and Experience

• Significant leadership experience within Managed Services, with responsibility for a portfolio of strategic customer relationships
• Deep knowledge and experience of Oracle Fusion Cloud Applications and the associated Managed Services environment
• Practical knowledge of ITIL service management principles and processes, with experience applying them within a modern Managed Services environment
• Proven experience taking a portfolio-level view of customer health, satisfaction, value, retention, risk and performance, translating insight into clear actions and priorities
• Demonstrable success in driving exceptional customer satisfaction and value, connecting service delivery to measurable business outcomes
• Experience leading, coaching and developing Service Delivery Managers or comparable customer-facing teams, including acting as a senior escalation point
• Exceptional executive stakeholder management skills, with experience building trusted relationships and influencing senior customer stakeholders
• Proven commercial experience managing account profitability and margin, understanding the commercial drivers of Managed Services accounts and taking action to improve performance
• Experience of customer retention, renewals and account growth, balancing commercial performance with long-term customer value
• Experience operating within structured service governance and assurance frameworks, ensuring consistent standards across a customer portfolio
• Well developed analytical, communication and influencing skills, with the ability to operate effectively across customers, delivery teams, Sales and senior leadership
• Equality Statement We celebrate the diversity of our teams and value the unique contributions they bring to our inclusive, collaborative, and rewarding workplace.
• As a disability confident employer we are committed to treating all job applicants fairly and with respect, irrespective of their background, disability, or any other protected characteristic, and dedicated to our core values of professionalism, expertise, and trust.
• We're dedicated to ensuring an inclusive recruitment process for all candidates. If you require any reasonable accommodations to participate fully in our hiring process, or if you require a job description in an alternative format, please contact - recruitment@namossolutions.com or call on 0845 299 6220. About Us
• We are an Oracle OPN Modernised Partner, delivering ERP, EPM, and HCM solutions both in the Cloud and on-premise. We have a global presence and a proven track record of successful business transformation.
• At Namos, passion drives us. We are passionate about exceeding expectations, building trust, and cultivating lasting relationships with our clients. Our Values
• Our culture is centred around three core values: professionalism, expertise, and trust. At Namos, we prioritize our clients by being responsive, reliable, and putting their needs first.
• We are committed to using trusted resources to ensure our expertise is exceptional, and we build strong relationships based on integrity and openness.
• Follow us on LinkedIn #TeamNamos #NamosSolutions