Engineering Systems Support Analyst

Responsibilities

• Provide technical support for PLM systems and associated engineering applications across multiple business units and engineering disciplines.
• Investigate, troubleshoot, and resolve application, system, and data-related issues while ensuring minimal disruption to engineering operations.
• Write, maintain, and execute SQL queries to support reporting, data validation, data reconciliation, and engineering business processes.
• Monitor and maintain data integrity, accuracy, and consistency across PLM and integrated enterprise systems.
• Support engineering teams in the effective use of engineering systems, business applications, and product data management processes.
• Assist in analysing engineering and product data to identify discrepancies, investigate root causes, and recommend corrective actions.
• Collaborate with internal stakeholders and third-party vendors to gather requirements, support projects, and resolve technical issues.
• Support system enhancements, upgrades, testing activities, and implementation of process improvements.
• Contribute to the development and maintenance of reports, dashboards, validation tools, and business intelligence outputs that support engineering operations.
• Assist with administration and routine maintenance activities for Windows Server environments supporting engineering applications.
• Produce and maintain technical documentation, user guides, process documentation, test reports, release notes, and technical specifications.
• Support user training activities and assist in developing subject matter expertise within engineering and business teams.
• Take ownership of assigned tasks and support activities, proactively driving issues through resolution while communicating progress, risks, and recommendations to stakeholders.
• Ensure compliance with company procedures, quality standards, and engineering governance requirements.
• The successful candidate will work under guidance of Senior Analyst, who will oversee their workload and scheduling.

Qualifications