Engineering Supervisor

Complete planned preventative maintenance, proactive maintenance and reactive works within agreed timeframes.

Support the monthly planning and coordination of core PPM engineering activity.

Ensure work is delivered in accordance with SLAs, contractual requirements and customer expectations.

Provide technical support to the SCTS helpdesk regarding reactive works and engineering queries.

Monitor subcontractor activity and workmanship, ensuring compliance with company and industry standards.

Review engineering inspections and maintenance reports to identify reactive repairs and additional work opportunities.

Ensure equipment and surrounding work areas are maintained to agreed company standards.

Participate in the on-call rota and provide an emergency response when required.

Review weekly timesheets and approve overtime in line with agreed procedures.

Review and validate technical paperwork, statutory records and engineering documentation.

Audit site logbooks, engineering activity and subcontractor documentation.

Ensure tools, equipment and company vehicles are inspected and recorded as required.

Confirm that work is undertaken in accordance with Risk Assessments and Method Statements (RAMS) and Construction Phase Plans.

Oversee the completion and delivery of risk assessments, method statements, toolbox talks and hazard reports.

Promote the use of EcoOnline and ensure hazards and incidents are recorded correctly.

Identify operational, technical and safety risks and escalate them promptly.

Act as the designated super user for handheld devices and OCS Q.

Train and support engineers in the correct use of OCS Q and other operational systems.

Use electronic systems to review job activity, compliance records, performance information and technical documentation.

Produce clear and accurate written reports and operational updates.

Maintain complete, accurate and accessible electronic records.

Identify system or process issues and support continuous improvement.

Build and maintain effective working relationships with clients, contract leads, helpdesk teams and operational colleagues.

Attend Service Delivery Manager and client meetings as required.

Present clear updates on performance, risks and ongoing issues relating to M&E and building-fabric services.

Respond proactively to client concerns and escalate significant issues appropriately.

Maintain a thorough understanding of contractual obligations, service requirements and customer expectations.

Represent OCS professionally and provide consistently high standards of customer service.

The First-Line Supervisor will be accountable for:

Delivering a high-quality, safe and compliant maintenance service.

Supporting achievement of contractual SLAs, performance measures and budget requirements.

Maintaining high technical, documentation and customer-service standards.

Supporting efficient deployment of engineers and effective control of labour costs.

Developing team capability, performance and engagement.

Building collaborative relationships across mobile and contract-based service teams.

Identifying and communicating operational, technical and commercial risks.

Demonstrating the OCS TRUE values of Trust, Respect, Unity and Empowerment in all activities.

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

✅ Award-Winning Employer : Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

🚀 Digital Learning : The OCS Academy offers digital courses and resources to help you build skills and grow your career.

🙂 Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

📝 Professional Growth : 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

💰 Flexible Pay : Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)