Engineering Services Support Engineer

Experience in a service desk, desktop support or IT support environment, with a good understanding of ticket ownership and support processes.

Strong, hands-on Windows 11 & MacOS troubleshooting skills.

A genuine interest in developing skills in DevOps tools and automation.

A structured approach to problem-solving and the analytical skills to work from symptoms and evidence to a clear next step.

Good understanding of network foundations and strong grasp of core networking technologies.

Confidence working with physical hardware as well as software.

Excellent communication skills, sound judgement and a genuine sense of ownership for the people and services you support.

A self-driven, highly organised approach, with the ability to prioritise competing demands, spot what needs attention and take action without requiring close supervision.

It would be an advantage if you have

Practical experience supporting Linux.

Comfort with SSH, command-line tools or interpreting logs.

General scripting or automation experience.

Experience with development kits, embedded devices, test labs or specialist technical hardware.

Good general knowledge of software-development workflows and applications used by development teams.

A working understanding of DevOps concepts and container tooling, with some familiarity with Docker and/or Kubernetes, would be a strong advantage.

Experience with Jira Service Management, KACE, Qualys, Confluence or comparable tools.

Exposure to endpoint management, software deployment, patch management or vulnerability remediation.

This is a role for an experienced Engineering Services Support Engineer who is comfortable taking ownership of the day-to-day IT environment in our Dublin office. As part of a smaller office, the role remains hands-on and includes first-line support alongside more complex troubleshooting, service improvement and coordination with the Bristol team. You will be resourceful, self-driven and highly organised, able to manage competing priorities independently and see issues through to resolution. You will enjoy the autonomy and responsibility of owning the local environment, keeping it reliable and well organised, and identifying practical opportunities to improve it.

Why join us

A visible role where your work directly improves the day-to-day experience of a growing office.

A varied technical environment spanning end-user computing, networking, specialist development hardware and security operations.

Local autonomy, combined with the support, knowledge and framework of an established IT Team.

The chance to shape practical support and IT processes as the Dublin office grows.

Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.