Engineering Services Manager

What you’ll do:

Key Responsibilities

• Collaborate with the VP of Engineering to develop and implement a technical service strategy that supports the division’s strategic global growth initiatives.
• Utilize project management skills to prioritize escalations, improve response times, and drive revenue growth and profitability.
• Establish and execute annual stretch targets, including revenue, margin, and service-level commitments.
• Develop and monitor team metrics (e.g., turnaround times, project influence), proactively identify gaps/opportunities, and implement corrective actions.
• Drive process improvements for the Engineering Technical Services and Seismic ETO/MTO teams.
• Manage the customer-facing and customer service tool pipeline.
• Maintain a highly motivated workforce with high levels of employee engagement.
• Engage with the global ETO and Engineering Services organization (internal and external to GEIS) to identify efficiencies and harmonize ways of working.
• Attract, select, develop, train, coach, appraise, and motivate the technical support organization, with an emphasis on building succession within the team.
• Develop and execute a scalable technical talent development strategy, including onboarding, skills development, knowledge management, and workforce readiness programs to support rapid global team expansion and sustained business growth.
• What will make you successful? The ideal candidate is a highly driven and entrepreneurial leader who thrives in fast-paced environments, effectively balancing multiple priorities and maintaining commitment to continuous improvement. You bring a strong understanding of manufacturing processes, including press, casting, and roll forming technologies. You are a collaborative and adaptable professional with excellent communication skills, capable of building strong relationships across teams within the organization and with customers. Success in this role requires the ability to successfully measuring department goals to meet company objectives through a creative and engaging leadership approach. We are looking for candidates who are diverse in their backgrounds, perspectives, and experiences, and who can bring fresh and innovative ideas to our team.