Engineering Project Manager

This role will own the entire lifecycle of large-scale projects catered by contact centre feature areas. You'll be in the driver's seat, from business requirements analysis and technical design discussions (API contracts, datamodels, integration patterns) to testing and partner collaboration. This isn't about checking tasks off a list – it’s about your ability to lead and deliver on every aspect of the project.In this role, you’ll partner with world-class engineers and cross-functional teams to identify bottlenecks, instrument and analyse systems for performance and reliability, and deliver scalable, intuitive solutions that elevate how customers connect with Apple. The ideal candidate is a critical problem solver with a passion for user experience, process excellence, and turning small details into big customer impact. This includes a strong ability to understand and articulate complex technical challenges to both technical and non-technical audiences. Employ innovative techniques, working collaboratively with other team members and business stakeholders during the full lifecycle development process – including requirements analysis, design, development, deployment, testing and maintenance. Become the Product Champion and manage product evolution and define and own multi-year product roadmap. Join Apple to do the best work of your life—where your ideas, drive, and dedication can shape world-class customer experiences at scale